BC.Game Casino - Deposit not credited although transaction is successful

I sent the video recording and updated bank account statement to [email protected] , also attached the link of this page

I aslo attached my bank account statement here so that bc casino will not make any excuse

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

sent the video recording and updated bank account statement to [email protected] , also attached the link of this page

I aslo attached my bank account statement here so that bc casino will not make any excuse

Didn't expect such behaviour from bc casino

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

I sent the video recording to [email protected] , also attached the link of this page

I am attaching here my updated bank account statement
Pdf password is syed5589

Hello,

Please provide the payment receipt as well, which shows the UTR and all information.

Best Regards
Panda - BC.GAME

Here is my transaction receipt

Hello,

According to our checks, the provided receipt and pdf are edited. We request the user to provide original non edited documents so we can assist them properly. Download the real statement from the bank application and provide that without any alterations.

Best Regards
BC.GAME

Dear ask Gamblers kindly check my pdf statement which I attached here, is it edited and dear bc casino you could have matched the statement with the video. Video can't be edited.
Now don't make excuses

The statement is not authentic as per the checks. The user can provide the complete non edited statement and we can assist further.

Best Regards
BC.GAME

Here is my authentic updated bank account statement and the deposit receipt. Video has been sent to you already.
I request Ask Gamblers to check yourself my bank account statement.

Hello,

Thank you for providing the valid documents. This transaction is now credited in your account.

Best Regards
BC.GAME

Dear @Zahi01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Resolved. Thank you Ask Gamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.