BC.Game Casino - Amount debited but not received

I have the bank account pdf as well I will share it on the email when they reply

Sir I have contacted my bank officials as well and they said the transaction has been successfully received by the merchant but the bc game support is still saying that the transaction is unsuccessfull please wait for 7 days to receive refund if you don't then contact us again but sir it has been 10 days now and there is no response from the bc game

Hello sir,

I am one of your customer from India

I deposited 600 rupees on my bc game account

But now it has been 10 days now I have not received my deposit amount

I have contact BC customer every day & they are raising tickets every time I send them a Statement video recording etc but the merchant is continuously denying it as he has not received 600 yet

I contacted my bank also they said that the transaction is successful and is successfully received by the merchant
Payment was made through phonepe application
UTR no : 427160349139


Sir kindly help me I want my money back as soon as possible

Game I'd : 16927491

Order Details:
Deposit Amount: 600 INR
Order ID: F-1819­133­135­017­216954
Status: Expired
Created Time: 12/22/2024, 3:12:28 PM

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

I just sent you the video recording and updated bank account statement to the [email protected]. And also attached the link of this page
Kindly look into it

Thank you soo much Just received the deposit amount after providing every proof
Thankyou once again

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.