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Bankonbet Casino - Don't verify account and delayed withadrawal

UNRESOLVED

Complaint Info

Disputed casino

Bankonbet Casino

Amount

€ 2000

1 month ago

I have been using the Bankonbet website for some weeks, and when I ordered a withdrawal, they closed my account because verification was requested. I sent all the documents 10 days ago, and they are still processing the verification. I had more than 2000€ in withdrawals pending. It seems the casino does not want to pay.

AskGamblers
1 month ago

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 month ago

Hello all,

We had requested the player to upload few documents for verification purpose.

We are waiting for your update. Thank you!

Best regards,
Bankonbet team.

1 month ago

Hello,

I received an email 27 feb, 16:59 asking verification documents. Emails was replied 27 feb, 17:31.
I have sent via email my national ID Card, utility bill, and a selfie with your bankonbet website open in the background.
I didn´'t receive any response regarding this verification procedure and I have not received any other request about additional documents.
I can send AskGamblers copy of this emails and photos.


Best regards

1 month ago

I can confirm that Bankonbet has withdrawal the three pending with withdraw. But I still have no access to my account, and 700€ is still blocked inside.
At least, part or the money has been recovered.

4 weeks ago

Hello,

Please, Bankonbet, could you restore the access to my account to withdrawal the rest of the money.

Best regards.