Agreed compensation of 11 206 nok remains unpaid after breach related to selfexclusion
Dear AskGamblers Complaint Team,
I am asking for your assistance with an unresolved compensation payment from Bankonbet of 11,206 NOK.
Background of the compensation
This is not a normal withdrawal or a dispute over gambling winnings. The amount relates to a complaint I raised against Bankonbet concerning their handling of my self-exclusion.
My complaint was based on Bankonbet's breach of the legal obligations applicable to my self-exclusion. Following the complaint and the subsequent dialogue with Bankonbet, they agreed to compensate me as a resolution of the matter.
The compensation was therefore agreed as a consequence of the underlying complaint. However, despite Bankonbet agreeing to the compensation, I have still not received the payment.
I have now been dealing with Bankonbet/VIP/Complaints regarding this matter for approximately 8–9 months. During this period, I have cooperated fully and have repeatedly provided whatever information and payment details Bankonbet has requested.
The problem with the payment
Bankonbet has attempted to arrange the compensation through several different payment methods. I have provided numerous alternative bank details as well as cryptocurrency addresses when requested.
The most recent sequence of events is as follows:
- On 18 September 2026, Bankonbet stated that the two cryptocurrency addresses I had previously provided had not passed their validation process.
- They also stated that they had attempted a manual withdrawal using my Skrill details, but that this had failed because of the system restriction: “Error Blocked outgoing balance payment for country.”
- Bankonbet then requested alternative bank details in order to return my 11,206 NOK.
- I provided the requested information and supporting evidence.
- After doing so, I did not receive a substantive response from the relevant VIP/Complaints department.
- I repeatedly contacted Live Support and was told that my messages would be forwarded to the relevant department and that the matter would be reviewed.
- On 23–24 September, I sent a formal complaint because my latest correspondence had not been addressed and I had been waiting for a substantive response.
- Instead of receiving a response from the relevant Complaints/VIP department, I received another email from ordinary Support on 28 September 2026.
- That email simply repeated the same explanation regarding information allegedly requested since August 19 and again asked me for alternative bank details. It did not address my latest complaint or explain what information was supposedly still missing.
I have now sent Bankonbet one final email. I have again provided my bank details and cryptocurrency address for completeness, specifically so that there can be no further argument that Bankonbet is waiting for information from me.
My position
I have fulfilled my part of the process and have repeatedly cooperated with Bankonbet. The compensation itself was agreed as the resolution of the underlying complaint concerning my self-exclusion.
The remaining issue is therefore the actual payment of the agreed 11,206 NOK.
What I find particularly concerning is that, rather than addressing my latest complaint, Bankonbet continues to refer back to old correspondence and repeat requests for information that I have already provided.
I am not asking Bankonbet to pay me gambling winnings or to reverse a normal withdrawal. I am asking them to honour the compensation payment they agreed to as part of the resolution of my complaint.
What I am asking from AskGamblers
I would therefore appreciate your assistance in getting Bankonbet to:
1. Process and pay the agreed compensation of 11,206 NOK;
2. If Bankonbet maintains that the payment cannot be processed, provide a clear and specific explanation of exactly what is preventing payment;
3. Identify precisely what information or documentation they claim is still missing or invalid, if any; and
4. Address the fact that my latest formal complaint has repeatedly not been answered substantively.
I have attached relevant emails, screenshots and correspondence documenting the history of the case, including the correspondence concerning the original complaint, the agreed compensation, the various payment attempts, my submitted payment information, and Bankonbet's latest responses.
I am happy to provide any additional documentation required.
Thank you for your assistance.
Kind regards,
< full name removed >
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