Complaint #72 Bankonbet Casino

Delayed payments and misleading information

By Praminderjit S.

1 year ago

Message on forum

I initiated a withdrawal on 16/06/2025.

As per their terms and conditions, they are supposed to process the withdrawal after three days from when the withdrawal was initiated. It has been 6 days and no sign of payment.

Their customer support team has been lying to me and telling me that the money would be paid in no time and that my case was a priority.

All the information is proven wrong. I am still waiting for the $980 that I won on 16/06/225 on slots.

I have followed all the rules, and there’s no reason they would have delayed or stopped my winnings from being paid. I want the money to be paid into my provided Litecoin wallet ASAP.

Disputed Casino Bankonbet Casino

Reason Delayed payment

Amount $980

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @pindii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

1 year ago

Dear @Pindii,

We are pleased to inform you that your withdrawal has been successfully processed.

We sincerely apologize for the delay in handling your request and appreciate your patience and understanding throughout the process.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Bankonbet Team.

pindii

• New Zealand • 3 reviews

1 year ago

Ok. It’s good to know that the withdrawal has been forwarded to the finance department, where was it sitting all these days? Your claims and statements behind are full of crap. I wonder how incompetent people are allowed to operate in such an industry that requires highest level of honesty and trust? To be honest, you have demonstrated none of these so far. Anyway, there’s still no change in the status of the withdrawal on your worthy website. If it has shuffled from one department to the other then it should have reflected some changes in the status? Look at the date and time of the request made in the screenshot attached and then go and search your T&C and compare your words with your actions. Nothing match not even your words in between your own departments. It’s been almost 12 days since I have initiated the withdrawal and your claims on your website that you process the payments within 3 days from the request made. You either don’t have the brains or you don’t have the money to pay the winners. As per my personal experience with you guys you don’t have both, neither brains nor money. Seize this industry for the betterment of the honest operators as the operators like you are cutting their throat by putting off the potential customers like me or whosoever is going read this. It’s Friday here in New Zealand and I want my into my wallet by the end of today as you have very comfortable life style not taking weekends off with the satisfaction of not being chased by the winners. STILL SHAME ON YOU.

Bankonbet Casino Complaint Stats

Resolved 35 / 36

Avg. Amount $1,748

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Bankonbet Casino Complaints

See all complaints for this casino

I am facing a payment problem, its been 8 days and they haven't gotten me my payout

Dear AskGamblers Mediation Team,

I am submitting this formal complaint against [Insert Casino/Betting Site Name Here] regarding a delayed withdrawal of €126 that I initiated on June 24, 2026.

Summary of the Issue:

On June 24, 2026, I requested a payout of €126 from my account. More than one week has now passed (today is July 1, 2026), and the funds have still not been received. Despite contacting the site's support team multiple times via live chat and email, I have only received repetitive, unhelpful, and contradictory responses.

The support agents first claimed the delay was due to it being a weekend. This excuse was unsatisfactory, as many betting platforms successfully process crypto and other withdrawals 7 days a week. Later responses simply referred to a vague “delay” without providing any specific reason, expected processing time, transaction reference, or resolution plan. Every interaction feels scripted and robotic, with agents repeating the same information without any real effort to investigate or escalate the matter.

This prolonged delay for a relatively small amount is causing me significant inconvenience and frustration. I have been a customer in good standing, and I expect timely processing of withdrawals as advertised by the casino.

Actions Taken So Far:

Withdrawal requested: June 24, 2026 (€126)

Multiple live chat contacts with no resolution

Email communications with identical scripted replies

No transaction ID, tracking information, or concrete timeline provided

Requested Resolution:

I kindly request AskGamblers to mediate this matter and urge the casino to:

Immediately process and release my €126 withdrawal.

Provide a clear explanation for the delay and confirmation of the transaction.

Rejected

€126

Delayed withdraws

Hello,

i am a long term VIP Customer. I make huge turnovers and was Level 5 VIP (the highest) Once i started withdrawing they lowered my level after a certain time to level 1.

So i was only able to withdraw 7k a month. (Higher VIP Level means higher withdraw limits)

Well i could live with that,but since 2 weeks, they have changed the software and now starting to delaying withdraws. Chat is no help at all, always same answers.

@Bankonbet I want you to stop delaying my withdraws if you want to keep me as a customer.

Also I make every month a crazy turnover and i am still Level 1 , how can this be? I should be easily Level 5!

I think I am one of the biggest customers you have, you should threat me better tbh, so please sent out my withdraws and increase my VIP Level or increase my withdraw limits, I know you can do that.

Thanks

94h left

€81,806

Account review and no withdrawal

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get teh withdrawal of my funds, which that I have are 406 euros, however, they told me to wait 3 weeks ago and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

Unresolved

€406

Delayed withdrawal of 800EUR

Hello,
I have made 800€ withdrawal request on 26.01.2026. Bankonbet terms state that payment takes to three business days. They should have been paid out already. When I contact support they send me always the same answers that there is delay due to many withdrawals and will be processed soon but nothing happens.
Such delay is unacceptable.
On verification site it says that my account doesn't require verification.
Additionaly as VIP player I was assured that my withdrawals will be faster. As you can see it's not faster but even delayed.
Please help.

Rejected

€2,600

Withdrawal blocked for over 3 weeks and unacceptable verification delay

I have been a customer of BankOnBet for more than one year.

I have deposited over €15,000 and had several withdrawals and wins without any issues in the past.

In December, I won €3,800.

I requested a withdrawal of €1,500, which is still pending.

I also still have €2,300 on my account balance.

Only after these significant winnings did BankOnBet suddenly request a full account verification. I submitted all required documents on December 11, 2025.

Today is January 5, 2026. More than three weeks have passed, and the verification has not been completed, the withdrawal has not been paid, and no clear timeframe has been provided.

This situation strongly appears to be an unjustified retention of player funds.

I am requesting immediate completion of the verification, payment of the €1,500 withdrawal, and full access to my remaining balance.

If this matter is not resolved promptly, I will continue with further regulatory and consumer protection actions.

I am publishing this complaint to warn other players.

Resolved

3 weeks waiting for 3200 EUR payout

Dear AskGamblers Team,

I am writing to file a formal complaint against Bankonbet Casino regarding a significantly delayed withdrawal that has now been pending for over three weeks.

On October 26, 2025, I requested a withdrawal of 500€ via crypto after successfully meeting any wagering requirements from my deposits and gameplay. According to Bankonbet's stated withdrawal policy, which promises processing within 3-5 business days, this should have been completed by now. However, it remains stuck in "pending" status without any clear explanation or resolution.

I have contacted their customer support multiple times via live chat and email. Initially, they assured me it was being processed and asked for patience due to "high volume," but subsequent follow-ups have resulted in generic responses like "it's under review" or "we're escalating it," with no updates or timelines provided. I have attached screenshots of my withdrawal request, chat transcripts, as proof.

Best regards,

Resolved

€3,200

Closing my account with roughly 125000 NOK balance

I am writing this complaint today after I have, without any further notice, had my account closed (5 days ago). They have also failed to answer my request as to why my account has been closed, or where I can officially complain about their decision. Total silence ever since I received the message.

I created the account in July, and deposited 20.000NOK twice. Obviously, everything was smooth sailing as long as I was losing, and the VIP agents were friendly and very willing to chuck bonuses my way. Then, when I won big and wanted to withdraw some of it, all of this happened. I withdrew approximately 60,000 NOK with success before they didn't let me log in anymore, with an error message saying (Account under review). Will add proof to this in the attached files.

Hoping for a positive outcome and some clarity here, since this is a lot of money for me. And also, since I am fed up with being overrun by shady operators in this business.

Resolved

kr125,000

Impossible to receive withdrawals

I highly suggest to anyone willing to try this casino: don’t use it!!

It takes 5 seconds to deposit on the website but when you are trying to withdraw your money, it will never work.

My withdrawals are way passed the 3 business days limit they tell you and I have yet to receive any.

I contacted the support line and they give me generic answers that they will send my money shortly but guess what, I have yet to see a penny of my money.

This site is a fraud.

Rejected

Delayed just like last time

This will be just like last time, I don't have time to wait for the withdrawals and they don't want to talk to me. Why can't you accept the withdrawals within reasonable time? Please accept my withdrawals. Last time you had me waiting for many weeks! This is annoying and you keep on saying you don't know when it will be threw? And when I write complaint here last time you responded immediately…

Resolved

kr14,000

Withdrawal dragged out

I have requested a withdrawal on the 25/06/25 of 500 euro and another withdrawal of same amount the 26th. I have contacted bankonbet every second day and I keep getting the same answer saying that they have made my case priority and it's under review. They can not give me a date when it will be processed. The website says 5 working days. It's becoming very frustrating getting the same reply back.

Resolved

€1,000