Balance not received following account closure

Hello,

I have been waiting for nine business days, 13 days in total, for a withdrawal from Bankonbet.

I have received withdrawals from them before. It is 600$. I have talked to dozens of live support people, sent countless emails... it keeps giving me the high-volume excuse.

I do not need to verify my account; I did play with a bonus but wagered the requirements...It has been sitting as: under review: since Aug 27th.

I've attached the withdrawal info plus screenshots of my live support chats.

I'm at a loss as to what to do next.

Thank you for your cooperation.

I have a problem with withdrawing money from Bankonbet:

I have 3 requests for withdrawal of 3x500€ and another 4000€ on the account, which are waiting for withdrawal.

The first request was submitted on 21.7, and according to their rules, the first payment should have arrived by Friday, i.e., by 24.7, but the money still hasn't arrived.

In the past, I have deposited and withdrawn money from this site without any problems. I don't know what happened that they don't want to pay me out. I won most of the money from betting on matches - they have already extremely limited my betting to a maximum bet on matches of 1-2€...

I write to support several times a day, but they always write back the same thing: our financial department does everything to make sure you are satisfied, etc.

Dear AskGamblers Mediation Team,

I am submitting this formal complaint against [Insert Casino/Betting Site Name Here] regarding a delayed withdrawal of €126 that I initiated on June 24, 2026.

Summary of the Issue:

On June 24, 2026, I requested a payout of €126 from my account. More than one week has now passed (today is July 1, 2026), and the funds have still not been received. Despite contacting the site's support team multiple times via live chat and email, I have only received repetitive, unhelpful, and contradictory responses.

The support agents first claimed the delay was due to it being a weekend. This excuse was unsatisfactory, as many betting platforms successfully process crypto and other withdrawals 7 days a week. Later responses simply referred to a vague “delay” without providing any specific reason, expected processing time, transaction reference, or resolution plan. Every interaction feels scripted and robotic, with agents repeating the same information without any real effort to investigate or escalate the matter.

This prolonged delay for a relatively small amount is causing me significant inconvenience and frustration. I have been a customer in good standing, and I expect timely processing of withdrawals as advertised by the casino.

Actions Taken So Far:

Withdrawal requested: June 24, 2026 (€126)

Multiple live chat contacts with no resolution

Email communications with identical scripted replies

No transaction ID, tracking information, or concrete timeline provided

Requested Resolution:

I kindly request AskGamblers to mediate this matter and urge the casino to:

Immediately process and release my €126 withdrawal.

Provide a clear explanation for the delay and confirmation of the transaction.

Hello,

i am a long term VIP Customer. I make huge turnovers and was Level 5 VIP (the highest) Once i started withdrawing they lowered my level after a certain time to level 1.

So i was only able to withdraw 7k a month. (Higher VIP Level means higher withdraw limits)

Well i could live with that,but since 2 weeks, they have changed the software and now starting to delaying withdraws. Chat is no help at all, always same answers.

@Bankonbet I want you to stop delaying my withdraws if you want to keep me as a customer.

Also I make every month a crazy turnover and i am still Level 1 , how can this be? I should be easily Level 5!

I think I am one of the biggest customers you have, you should threat me better tbh, so please sent out my withdraws and increase my VIP Level or increase my withdraw limits, I know you can do that.

Thanks

I have been a customer of BankOnBet for more than one year.

I have deposited over €15,000 and had several withdrawals and wins without any issues in the past.

In December, I won €3,800.

I requested a withdrawal of €1,500, which is still pending.

I also still have €2,300 on my account balance.

Only after these significant winnings did BankOnBet suddenly request a full account verification. I submitted all required documents on December 11, 2025.

Today is January 5, 2026. More than three weeks have passed, and the verification has not been completed, the withdrawal has not been paid, and no clear timeframe has been provided.

This situation strongly appears to be an unjustified retention of player funds.

I am requesting immediate completion of the verification, payment of the €1,500 withdrawal, and full access to my remaining balance.

If this matter is not resolved promptly, I will continue with further regulatory and consumer protection actions.

I am publishing this complaint to warn other players.

I am writing this complaint today after I have, without any further notice, had my account closed (5 days ago). They have also failed to answer my request as to why my account has been closed, or where I can officially complain about their decision. Total silence ever since I received the message.

I created the account in July, and deposited 20.000NOK twice. Obviously, everything was smooth sailing as long as I was losing, and the VIP agents were friendly and very willing to chuck bonuses my way. Then, when I won big and wanted to withdraw some of it, all of this happened. I withdrew approximately 60,000 NOK with success before they didn't let me log in anymore, with an error message saying (Account under review). Will add proof to this in the attached files.

Hoping for a positive outcome and some clarity here, since this is a lot of money for me. And also, since I am fed up with being overrun by shady operators in this business.