Complaint #5 Bankonbet Casino

10 Euro Limit sportsbetting bankonbet

By Azzurry77

3 years ago

Good day,

I try to describe it in more detail. I deposited €120 at bankonbet. Receive a €120 sports betting bonus for your first deposit. In order to withdraw my money I have to place ten times my first deposit in sports betting. So a total of 1200 €. after 3 bets i was limited to 10€ per bet. I still need more than 1000€ to bet. So now I would have to bet 100 times for €10 to withdraw my money. I asked if they would at least return my payment. No, not possible. I have already asked twice about the reason for the limitation, it is so and I should accept it. Can provide screenshots of everything. In the meantime asked once in the chat, twice by email. Always the same answer, it's a decision of the administration, they can't influence it. what should i do now, my money is lost.

Disputed Casino Bankonbet Casino

Reason Bonus abuse

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Azzurry77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

11 months ago

Dear Azzurry77,

We apologize for the delayed response.

Please be informed that the sports betting limit on your account was set by our Traders Department and in accordance with our Terms and Conditions.

16.2.23 The Company has the right to limit the maximum bet for individual Events and also to limit or raise the maximum bet for specific persons without giving an explanation.

Unfortunately, the limit will stay on your account until further notice.

Kind regards,
Bankonbet team

AskGamblers

• Support Team

11 months ago

Dear Bankonbet Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

11 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Bankonbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Bankonbet Casino Complaint Stats

Resolved 35 / 36

Avg. Amount $1,748

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Bankonbet Casino Complaints

See all complaints for this casino

I am facing a payment problem, its been 8 days and they haven't gotten me my payout

Dear AskGamblers Mediation Team,

I am submitting this formal complaint against [Insert Casino/Betting Site Name Here] regarding a delayed withdrawal of €126 that I initiated on June 24, 2026.

Summary of the Issue:

On June 24, 2026, I requested a payout of €126 from my account. More than one week has now passed (today is July 1, 2026), and the funds have still not been received. Despite contacting the site's support team multiple times via live chat and email, I have only received repetitive, unhelpful, and contradictory responses.

The support agents first claimed the delay was due to it being a weekend. This excuse was unsatisfactory, as many betting platforms successfully process crypto and other withdrawals 7 days a week. Later responses simply referred to a vague “delay” without providing any specific reason, expected processing time, transaction reference, or resolution plan. Every interaction feels scripted and robotic, with agents repeating the same information without any real effort to investigate or escalate the matter.

This prolonged delay for a relatively small amount is causing me significant inconvenience and frustration. I have been a customer in good standing, and I expect timely processing of withdrawals as advertised by the casino.

Actions Taken So Far:

Withdrawal requested: June 24, 2026 (€126)

Multiple live chat contacts with no resolution

Email communications with identical scripted replies

No transaction ID, tracking information, or concrete timeline provided

Requested Resolution:

I kindly request AskGamblers to mediate this matter and urge the casino to:

Immediately process and release my €126 withdrawal.

Provide a clear explanation for the delay and confirmation of the transaction.

Rejected

€126

Delayed withdraws

Hello,

i am a long term VIP Customer. I make huge turnovers and was Level 5 VIP (the highest) Once i started withdrawing they lowered my level after a certain time to level 1.

So i was only able to withdraw 7k a month. (Higher VIP Level means higher withdraw limits)

Well i could live with that,but since 2 weeks, they have changed the software and now starting to delaying withdraws. Chat is no help at all, always same answers.

@Bankonbet I want you to stop delaying my withdraws if you want to keep me as a customer.

Also I make every month a crazy turnover and i am still Level 1 , how can this be? I should be easily Level 5!

I think I am one of the biggest customers you have, you should threat me better tbh, so please sent out my withdraws and increase my VIP Level or increase my withdraw limits, I know you can do that.

Thanks

75h left

€81,806

Account review and no withdrawal

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get teh withdrawal of my funds, which that I have are 406 euros, however, they told me to wait 3 weeks ago and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

Unresolved

€406

Delayed withdrawal of 800EUR

Hello,
I have made 800€ withdrawal request on 26.01.2026. Bankonbet terms state that payment takes to three business days. They should have been paid out already. When I contact support they send me always the same answers that there is delay due to many withdrawals and will be processed soon but nothing happens.
Such delay is unacceptable.
On verification site it says that my account doesn't require verification.
Additionaly as VIP player I was assured that my withdrawals will be faster. As you can see it's not faster but even delayed.
Please help.

Rejected

€2,600

Withdrawal blocked for over 3 weeks and unacceptable verification delay

I have been a customer of BankOnBet for more than one year.

I have deposited over €15,000 and had several withdrawals and wins without any issues in the past.

In December, I won €3,800.

I requested a withdrawal of €1,500, which is still pending.

I also still have €2,300 on my account balance.

Only after these significant winnings did BankOnBet suddenly request a full account verification. I submitted all required documents on December 11, 2025.

Today is January 5, 2026. More than three weeks have passed, and the verification has not been completed, the withdrawal has not been paid, and no clear timeframe has been provided.

This situation strongly appears to be an unjustified retention of player funds.

I am requesting immediate completion of the verification, payment of the €1,500 withdrawal, and full access to my remaining balance.

If this matter is not resolved promptly, I will continue with further regulatory and consumer protection actions.

I am publishing this complaint to warn other players.

Resolved

3 weeks waiting for 3200 EUR payout

Dear AskGamblers Team,

I am writing to file a formal complaint against Bankonbet Casino regarding a significantly delayed withdrawal that has now been pending for over three weeks.

On October 26, 2025, I requested a withdrawal of 500€ via crypto after successfully meeting any wagering requirements from my deposits and gameplay. According to Bankonbet's stated withdrawal policy, which promises processing within 3-5 business days, this should have been completed by now. However, it remains stuck in "pending" status without any clear explanation or resolution.

I have contacted their customer support multiple times via live chat and email. Initially, they assured me it was being processed and asked for patience due to "high volume," but subsequent follow-ups have resulted in generic responses like "it's under review" or "we're escalating it," with no updates or timelines provided. I have attached screenshots of my withdrawal request, chat transcripts, as proof.

Best regards,

Resolved

€3,200

Closing my account with roughly 125000 NOK balance

I am writing this complaint today after I have, without any further notice, had my account closed (5 days ago). They have also failed to answer my request as to why my account has been closed, or where I can officially complain about their decision. Total silence ever since I received the message.

I created the account in July, and deposited 20.000NOK twice. Obviously, everything was smooth sailing as long as I was losing, and the VIP agents were friendly and very willing to chuck bonuses my way. Then, when I won big and wanted to withdraw some of it, all of this happened. I withdrew approximately 60,000 NOK with success before they didn't let me log in anymore, with an error message saying (Account under review). Will add proof to this in the attached files.

Hoping for a positive outcome and some clarity here, since this is a lot of money for me. And also, since I am fed up with being overrun by shady operators in this business.

Resolved

kr125,000

Impossible to receive withdrawals

I highly suggest to anyone willing to try this casino: don’t use it!!

It takes 5 seconds to deposit on the website but when you are trying to withdraw your money, it will never work.

My withdrawals are way passed the 3 business days limit they tell you and I have yet to receive any.

I contacted the support line and they give me generic answers that they will send my money shortly but guess what, I have yet to see a penny of my money.

This site is a fraud.

Rejected

Delayed just like last time

This will be just like last time, I don't have time to wait for the withdrawals and they don't want to talk to me. Why can't you accept the withdrawals within reasonable time? Please accept my withdrawals. Last time you had me waiting for many weeks! This is annoying and you keep on saying you don't know when it will be threw? And when I write complaint here last time you responded immediately…

Resolved

kr14,000

Withdrawal dragged out

I have requested a withdrawal on the 25/06/25 of 500 euro and another withdrawal of same amount the 26th. I have contacted bankonbet every second day and I keep getting the same answer saying that they have made my case priority and it's under review. They can not give me a date when it will be processed. The website says 5 working days. It's becoming very frustrating getting the same reply back.

Resolved

€1,000