Complaint #49 Bovada Casino

Bank said the check they mailed to me was fake!

By loggie805

10 years ago

I recently cashed out $2000.00 from bovada casino.I chose to have them mail me a check.I figured it would take a while but it definitely took much longer then I anticipated.it took well over a month to recieve the check and on top of that after I received the check in the mail I took it to the bank and my bank wouldn't let me deposit the check or cash it becuase IT IS NOT A REAL CHECK they tell me.now heres where I think to myself ive just been robbed by bovada casino!!! They have been my #1 go to casino with which I have deposited a few thousand dollars of real money into but when I want to cash out my legitimate winnings bovada casino sends me a check that I cannot recieve any funds from becuase its fake. I feel that is very unfair casino play and very crooked practice from a supposed reputable online casino.also if I deposited the funds with my credit card why cant they credit my credit card account with my withdrawal instead of sending a fake check that is useless?

Disputed Casino Bovada Casino

Reason Delayed payment

Amount $2000

Discussion

AskGamblers

• Support Team

10 years ago

Dear @loggie805,

We would like to remind you that we are waiting for your confirmation that you did what you were advised to do. Please be informed that in case you fail to do so the case will be rejected. Thank you.

AskGamblers

• Support Team

10 years ago

Dear @loggie805,

Obviously this case is going to a dead end unless you do what you have been already advised to do by Bovada Players Advocacy, namely to go to your bank, get a written, dated and stamped rejection letter for the check being rejected and then mail the check and letter back to Bovada. Once you do that, please let us know so could further investigate this issue with the casino management team.

Thank you.

loggie805

10 years ago

I just went over all of the previous postings between bovada and I and It's absolutely ludicrous that bovada assures me the check they sent me is 100% real and acting like they are gonna be assisting me the whole way until this matter is resolved becuase if the check was a legitimate check there would not be any matter to assist me with and they have done absolutely nothing to assist me with this complaint except for send me on a goose chase then give me one last option that will assure that they will assist themselves with some more of my hard earned money like they havent got enough of that yet.why doesnt bovada stop payment on this fake check that I have which should be very easy to do and instead of paying me my winnings that were legally and legitimately won refund every deposit that I have made over the life of my account with them back onto the card from which it came.there absolutely should not be any reason why that is not a feasable conclusion to this matter but let's see what they can come up with next to try and get me to give them more of my hard earned money

loggie805

10 years ago

Nothing new to update yet.I have not been succesful in cashing the check still and I have tried numerous check cashing places and stores that cash checks.I am somewhat hesitant to insert it into my atm like the player advocacy lady said to try cuz I dont see how thats gonna have a different outcome from when I took it inside the bank.And of course if I do that I will have to wait however long it takes to get the check through processing and then returned to me by mail.so I think what im going to do is make another deposit with my personal bank card since thats the only option I have left at this point.player advocacy informed me the card I used could not be funded with my winnings since it was a pre paid card but if I use mine to make a minimum deposit she could then load the funds into that card.but in order to do that it's gonna take a good length of time.I will have to go to my bank and get a rejection letter for the check being rejected and then mail the check and letter back to bovada then once they receive it I can go ahead with my minimum deposit so they can then put the funds into my account.so the 94 hours I have left to update will definitely not be a long enough period of time.i think that Instead of me having to do all this work to get my funds and waste more money on gas and another deposit along with countless hours of time bovada should be working a little harder to help me get my funds since they are the ones who sent me a fake check or at the very least compensate me for all my time and gas and another deposit im gonna have to make to finally recieve my funds which still isnt even guaranteed will work It doesnt seem fair to me that I should have to be the one putting forth all the time,money,and effort to get this done and taken care of once and for all while they just sit back and do nothing to resolve the complaint except come up with more false leads on how I can cash this fake check to waste yet more of my time,money,and effort thanks again to askgamblers for sticking by my side through this ordeal I will try and get this complaint resolved in a timely matter but I do have a job,kids and a family that consume a good portion of my time which doesnt leave me with much free time to chase false leads just to be embarassed all in hopes of cashing a fake check which I now guarantee is a fake check becuase I have had every single place I tried to cash it tell me the check is not real if it was real we would not have ever had to have this ongoing discussion

Bovada Casino Complaint Stats

Resolved 335 / 512

Avg. Amount $6,922

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Bovada Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 208 out of 315 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Bovada Casino Complaints

See all complaints for this casino

Account disabled for almost 2 weeks after completing full KYC registration

I am filing this complaint because Bovada Casino has completely disabled my account and withheld my funds for two weeks despite my complete compliance with their identity verification process.

Timeline of events:

1. I initiated a crypto withdrawal request for $1,500 via Litecoin, which I later adjusted to leave a pending withdrawal of $1,250 and a remaining playable balance.

2. Immediately following the request, my account was disabled, and I was asked to complete a KYC check.

3. I have fully completed every single requirement requested by Bovada. I successfully passed the biometric face scan, provided my valid driver's license, and uploaded my proof of residence.

4. I received official email confirmation from Bovada acknowledging that they received my withdrawal request and successfully received my KYC documents.

It has now been 14 days with zero updates, zero communication, and my account remains completely locked. I have done everything asked of me. I am requesting that Bovada's compliance team manually review my verified documents, re-enable my account, and process my pending Litecoin withdrawal immediately.

39h left

$1,500

Waiting for investigation to end

Hi,
My account was disabled on september 19 requesting for documents that were sent immediately and soon after i received an email stating the the account is under investigation.
It's 23rd september today and I have received no response from this casino or any of it's representatives

This seems to be shady behavior in order to not pay customers that won.

Please assist with this.

54h left

Account disabled and verification pending for over 6 days

My Bovada account was disabled on September 12th 2026

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 6 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $9,990 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the cricket phone bill I submitted as proof of address. However, they have asked me for a hard copy so i went and sent that then they asked for a bank statement went ahead and sent that Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process. And now they keep asking for adress proof but state that they have recieved it and its crazy because i keep receing an adress proof request of a different type of bill …

I understand that verification reviews may take some time. However, I believe that more than 7 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

60h left

$9,990

Verification delay

I been waiting almost ten days for my verification after getting my balance over 64,000. I heard great things about bovada so I believe my money is safe.

But this process is absurd especially after I sent in all my documents asked for and sent in the right format. I just want my verification escalated please being that I’ve went through this process before but only after winning..

I even got a email saying I’ll know something in 48 hours it been over a week now. I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money. But I’ve lost more.

I am requesting that Bovada:

Provide a clear and specific explanation for why my account remains under investigation
Re-enable my account immediately
Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly disabled despite full compliance with all rules.

Resolved

$64,000

Disabled my account and asking me to verify now giving me the run around

So I’ve been gambling with Bovada for close to 2 years straight. All I use is them. Minimum bets are 1k- 5k. Respectfully, I bring them a lot of money.

Never ever had a problem with anything up until just recently. I hit maybe 2k in 2 nights on live bets, and I’m up my 10k with them for the year. Out of nowhere, my limits were dropped significantly, even on ML straight bets. And when I went to withdraw, it wouldn’t let me. Literally the first time ever.

Waited a day, went back on, and my account was disabled.

I’ve been going back and forth with the customer service agents, and 1 out of 10 is helpful. The rest give you the same story. I’ve sent my documents 4 times, Bovada.

I haven’t violated any rules or tos.

I just would like to be able to work with you guys. Can you please help me???

It’s been since August 18th that I’ve been dealing with this, and nothing has changed.

Rejected

$10,551

My 20k sitting in account and my account is disabled

I am new on bovada, i have deposited around 5000 in bitcoin into sports betting. Got some wining strikes. somehow i have managed to raise my account total up to 20k. I tried withdrawing $9500 on 8-15th, with the request being eventually denied. I got locked out of my own account. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documentation has been received.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Resolved

$20,000

Long process verification

I been waiting almost ten days for my verification. I heard great things about bovada so i believe my money is safe . But this process is absurd especially after I sent in all my documents asked fornalso sent in the right format . I just want my verification escalated please and thank you .even got a email saying I’ll know something in 48 hours it been Ovwr 72 hours

Resolved

Account in review

Hello,

Account balance: around $2800
documents submitted: id, selfie, utility bill

It has been two weeks since I have sent all the required documentation to this company and every time I reach out to them they ask for more time to review the account and it is under investigation.

how can this be ethical?
would appreciate more clear timeline and release of money

Unresolved

$2,800

Account still disabled due to investigation since May 24 with 11000

So during May of this year I went on a pretty good run with my baseball bets, and I ended up getting my account balance up to around $8,000. I tried withdrawing $4,600 on May 23rd, with the request being eventually denied. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documents have been received and verified. I logged back into my account and placed two more bets on two different baseball games ($750 each which made over $1,000 profit on each) and submitted another withdrawal attempt, also I'd like to mention that once I logged back in, I noticed they placed betting limitations on my sports bets. I went to sleep and woke up to both of my games hitting which was super nice, but when I tried to log in I got the dreaded "Your account has been disabled, contact customer support." Of course the withdrawal I placed after submitting my documents got rejected as well, and now it is July 16th, with no conclusion and each time I contacted them, I'm given a similar response. They ask for patience, which I've tried my best to be but honestly that kind of money could make a different for me big time. I'm aware of the situation because it happened to my friend's wife's account but her account got resolved in around 4 days. It's almost been two months with my account.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Resolved

$11,000

Bovada Account disabled after completing verification

Hello,

I’m filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.

I deposited and played over the course of the last several months and successfully withdrew before. Recently, I won roughly $18,700, my biggest win ever and I tried to make a withdrawal.

On July 2, 2026, they asked for documents to verify my account, which I provided the same day. On July 3, 2026, my account was re-enabled after my documents were reviewed. Then on July 8, I got my account to 18.7k, and before attempting my withdrawal, I updated the phone number on my account because I was having issues receiving text messages. However, on July 8, when I tried to withdraw my winnings, my account was disabled again and placed under investigation. I received an automatic reply that my account is under review and have been told by live chat that I would receive an update within 24–48 hours, but that time has passed and I still cannot access my account or my funds.

I contacted their live chat throughout the process.

This is very shady. I hope this can be resolved and not take months like some cases, as I see so many cases like mine where people feel unsatisfied or scammed.

Resolved

$18,700