Complaint #3 Ballersbet Casino

Cannot receive email to verify account and therefore cannot withdraw been chasing for almost a month

By chazzabren

1 year ago

The only place Ballersbet seem to be responding is to players here so I am forced to submit a complaint.

My KYC docs are verified but there is no way of me receiving an email to verify my email address? There is no function in the profile to request one. When you click 'verify email in profile' it just takes you to the profile page but then you cannot do anything?

I have reached out to Ballers on chat. They do not respond. I have sent copious amounts of emails, no response. I have even tried messaging them on X, no responses?

Please help mediate so I can actually have contact with the site to resolve this.

My 55 euros is currently stuck and I can't withdraw.

Thanks

Disputed Casino Ballersbet Casino

Reason Software glitch

Amount €55

Discussion

AskGamblers

• Support Team

1 year ago

Dear @chazzabren,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ballersbet Casino

• Representative

1 year ago

Dear Concern

Hope this email finds you well!

We would like to inform you that the issue has been resolved from our end and that all the necessary information regarding the payment are shared below. We would be grateful if this complaint can be turned in "Resolved".

We are heartily apologetic regarding the delay and we will definitely make sure that this does not happen again. We hope you will take it into consideration.

Paid manually: 0.77968088 LTC to address ltc1q6qc286g4nnnlguxh3m5yqqy37zu8zr66wwg66u

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Ballersbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.