Account opened on 30.5.13 with a £20 moneybookers deposit.
Passport uploaded via 888 system for verification purposes.
Account locked on July 19th. Emails sent [as included] but ignored.
Received notification on 2.6.13 that my UK passport did not constitute sufficient proof of ID and that only a UK Licence [Which at the time I didn't have access to].
This was finally accepted on 14.11.14. So at this point my account was verified.
However upon logging into account on 3.12.14 I learned that I had undergone a 'dormancy fee' each month. I asked support to send this proof with the appropriate dates but this has not been sent.
Because my account wasn't verified and because 888 ignored emails this meant that I was unable to access my account and prevented from activity which meant by default [totally under 888 control] that I was therefore subjected unfairly to the dormancy charge.
Not 18 months later my balance is zero. I would like a refund of the £20 that I have deposited.
Disputed casino | 888 Casino | |
Reason | Refund declined | |
Amount | £ 20 |
Update: Support sent dates of dormancy charges but no further update received.
888 have now credited my account with £20 and £20 bonus so I am happy with the resolution.
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- 2 days avg response
- 1 week avg complaint life
- 3,939 USD avg amount
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