Complaint #7 Aztec Wins Casino

Unable to withdraw large winnings 1000 GBP

By Carolinec20

2 years ago

Message on forum

I have £1000 I am trying to withdraw.

I am unable to do so as I need to make a card deposit.

I cannot make the deposit as the balance is too high. Because I have a winnings balance in the account it will not allow me to deposit further.

Customer support is completely ignoring my requests for assistance. I have emailed several times over the last 24 hours and have sent all of the verification information required.

The account is now fully verified but I still have the same issue when trying to withdraw because no one has resolved it.

Disputed Casino Aztec Wins Casino

Reason Delayed payment

Amount £1000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Carolinec20

2 years ago

Hi, this issue has now been resolved and I have received my withdrawal. Thank you.

AskGamblers

• Support Team

2 years ago

Dear Aztec Wins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Aztec Wins Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $1,916

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Aztec Wins Casino Complaints

See all complaints for this casino

Withdrawal of my funds still in pending

I have now been waiting for my payment to be withdrawn. Still nothing. I have emailed these numerous times with no reply. All my withdrawal is showing as pending. I have sent all verification in as needed and still, nothing.

Thank you, I hope this can be sorted asap for me please as the Casino does not even reply to my emails.

Unresolved

£200

Holding my withdrawal and reversed back into my account

After being told my account is fully verified and that I can withdraw my winnings, I did. And now after 3 days they have reversed the withdrawal and have now put the winnings back into the casino account.

I believe this is for me to spend them and not withdraw them.

None of my emails regarding this have been answered either.

Unresolved

£3,495