Complaint #1 Avocasino

Missing 250 PLN

By Piotr T.

3 weeks ago

I am submitting this complaint regarding a withdrawal issue with Avocasino.

On June 16, 2026, at 18:51, I requested a withdrawal of 900 PLN to my bank account. According to the casino’s stated withdrawal policy and information provided by support, the payment should have been received within a maximum of 72 hours.

However, the funds were not received until June 22, 2026, at approximately 14:00, which is significantly later than the promised timeframe.

In addition, although the withdrawal amount approved by the casino was 900 PLN, only 650 PLN arrived in my bank account. There is a missing amount of 250 PLN that has not been explained.

I contacted Avocasino support and requested clarification regarding both the delayed payment and the missing funds. So far, I have not received a satisfactory explanation or resolution.

I am requesting that Avocasino:

* Explain why the withdrawal took longer than the advertised 72 hours.

* Explain why only 650 PLN was received instead of the approved 900 PLN.

* Pay the remaining 250 PLN or provide documented evidence showing where this amount was deducted and for what reason.

I can provide screenshots of the withdrawal request, casino transaction history, and proof of the amount received in my bank account.

Thank you for your assistance in resolving this matter.

Disputed Casino Avocasino

Reason Delayed payment

Amount zł250

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @p.tula,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Avocasino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Avocasino

• Representative

3 weeks ago

Dear Piotr, Dear AskGamblers team,

Thanks for having us here. We are sorry to hear about issues with withdrawal and will be happy to resolve the case as soon as possible. As for now we asked the user to provide the bank statement to confirm that there was no payment on mentioned amount. After we receive the document this case will be immediately transferred to the financial team for investigation. Thanks!

AvoCasino Support Team.

Avocasino Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A

Avocasino Complaints

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Failure to Complete Verification

Complaint Regarding Failure to Complete Verification and Process Withdrawal

On May 11, 2026, I deposited at Avvo Casino to claim the first welcome bonus. I completed the wagering requirements and finished with a balance of CAD $6,029.

I was then required to verify my account. My identity verification was approved without issue, leaving only payment method verification.

The casino states that verification can be completed using either a bank card or a bank statement. I first submitted my bank card, which was rejected. I then submitted my CIBC bank statement, which clearly shows my name, account information, statement period, and the transactions to Gigadat Inc., the payment processor used for my deposits.

To further support my verification, I also provided the Interac deposit confirmations corresponding to those same transactions. Together, these documents satisfy the casino's stated verification requirements.

When my submissions continued to fail, I contacted live chat multiple times. Each time I was told the matter had been escalated and that someone would contact me. No one ever did.

I also emailed the casino on June 24, June 29, and again today, attaching my bank statement and Interac confirmations because I believed there was a problem with the upload portal. None of my emails received a meaningful response.

Nearly two months later, after numerous failed verification attempts, I have still not been told why my documents are being rejected or whether any additional documentation is required. Instead, the casino has ignored my communications while preventing me from withdrawing my legitimate balance of CAD $6,029.

I respectfully request that this matter be investigated and that AvoCasino either complete my payment verification using the documents already provided or clearly explain what specific additional documentation is required so my withdrawal can be processed without further delay.

68h left

$6,029