Complaint #1 Avocasino

Missing 250 PLN

By Piotr T.

6 days ago

I am submitting this complaint regarding a withdrawal issue with Avocasino.

On June 16, 2026, at 18:51, I requested a withdrawal of 900 PLN to my bank account. According to the casino’s stated withdrawal policy and information provided by support, the payment should have been received within a maximum of 72 hours.

However, the funds were not received until June 22, 2026, at approximately 14:00, which is significantly later than the promised timeframe.

In addition, although the withdrawal amount approved by the casino was 900 PLN, only 650 PLN arrived in my bank account. There is a missing amount of 250 PLN that has not been explained.

I contacted Avocasino support and requested clarification regarding both the delayed payment and the missing funds. So far, I have not received a satisfactory explanation or resolution.

I am requesting that Avocasino:

* Explain why the withdrawal took longer than the advertised 72 hours.

* Explain why only 650 PLN was received instead of the approved 900 PLN.

* Pay the remaining 250 PLN or provide documented evidence showing where this amount was deducted and for what reason.

I can provide screenshots of the withdrawal request, casino transaction history, and proof of the amount received in my bank account.

Thank you for your assistance in resolving this matter.

Disputed Casino Avocasino

Reason Delayed payment

Amount zł250

Discussion

27 hours left for p.tula to respond.

AskGamblers

• Support Team

2 days ago

Dear @p.tula,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Avocasino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Avocasino

• Representative

5 days ago

Dear Piotr, Dear AskGamblers team,

Thanks for having us here. We are sorry to hear about issues with withdrawal and will be happy to resolve the case as soon as possible. As for now we asked the user to provide the bank statement to confirm that there was no payment on mentioned amount. After we receive the document this case will be immediately transferred to the financial team for investigation. Thanks!

AvoCasino Support Team.

Avocasino Complaint Stats

Resolved N/A

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