Complaint #2 AstroMania Casino

Withdrawal delayed

By NinaZalar

1 week ago

Dear Support Team,
I am writing to formally lodge a complaint regarding an unprocessed withdrawal request from my Astromania casino account, as I have been unable to receive a clear explanation or resolution through standard support channels.
On August 25th,]. My account is fully verified (completed KYC process), and all applicable wagering requirements have been met.
Despite several days having passed since the request was made, the funds have still not been processed. I have reached out to customer support multiple times via email and live chat, but I have only received generic, automated responses with no concrete updates .

Please help

Disputed Casino AstroMania Casino

Reason Delayed payment

Amount €560

Discussion

AskGamblers

• Support Team

4 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

NinaZalar

5 days ago

Hi,

I have an update that founds was added today on my account succesfully.

Thanks askgamblers you are the best,

Nina

AskGamblers

• Support Team

5 days ago

Dear AstroMania Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AstroMania Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $3,818

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

AstroMania Casino Complaints

See all complaints for this casino

Formal Complaint against Astromania Casino

Dear AskGamblers Team,

I am writing to file a formal complaint against Astromania Casino (operated by Dreamline Ventures SRL, License: Tobique 0000071)

I requested several withdrawals totaling €1,500 three weeks ago. Since then, the casino has kept my requests in 'Pending' status without any valid reason. My account is fully verified since there is no option to verify myself yet, and I have not violated any conditions to complicate the payout.

The support team only provides automated template responses regarding a 'high volume of requests,' but fails to give any concrete timeline.

The casino limits active withdrawals to 3 x €500. By delaying the first three requests for weeks, they are effectively blocking me from even requesting the remaining €4,500 of my balance. I believe this is a deliberate tactic to encourage me to cancel the withdrawals and play back my winnings.

I have already tried to resolve this with their internal complaints department, but I am being ignored. I kindly ask for your assistance in mediating this case to ensure the operator follows fair gaming practices.

Thank you for your time and help.

Best regards,

< personal information removed>

Resolved

€6,000