Respectfully understood... However, as you indicated, excluding non-business days which is weekends, holidays, Christmas, and New Years, the non-business days that banks are not operational. On 12/23/14 my withdrawal was approved for $979.00 I have been waiting for a total of 18 business days to be paid when the Prism website states: "Your payment will be made within 10 business days after approval Express or Standard." My bank was open for business on the following business day dates: 12/24/14, 12/26/14, 12/29/14, 12/30/14, 12/31/14, 01/02/15, 01/05/15, 01/06/15, 01/07/15, 01/08/15, 01/09/15, 01/12/15, 01/13/15, 01/14/15, 01/15/15, 01/16/15, 01/20/15. A total of 18 business days have passed and i still have not been paid. I very much enjoy playing at Prism, but If your site states: "Your payment will be made within 10 business days after approval, Express or Standard." It is proper business etiquette to honor what you state and outline. If you can't stick to what you state, then maybe you should change the amount of time/business days it will take players to get paid, so players do not get discouraged when they are not paid in a timely manner.