The money has not been credited to the account

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding my account with Amunra Casino.

I am asking AskGamblers to investigate this matter because my account has been under verification since 18 August 2026, and the verification process is still ongoing. This has now continued for an excessive period of time, despite the fact that I have cooperated with the casino and provided the information and documents requested from me.

The casino informed me that my account was being reviewed/verified. The verification started on 18 August 2026, and as of today, 10 September 2026, it has still not been completed. This is already more than three weeks.

I have repeatedly contacted the casino and asked for a clear explanation of what is still required and when the verification will be completed. However, I have not received a satisfactory resolution.

The casino’s own information regarding verification indicates a maximum/expected processing period of 10 business days, yet my verification has continued beyond that period.

An important fact in this case is that I have previously received successful withdrawals from my account. Therefore, this is not a situation where the casino has never processed a withdrawal or where my account has never been reviewed.

The fact that previous withdrawals were successfully processed is relevant because the casino had already had the opportunity to verify and process my account and transactions before. I can provide evidence of these previous successful withdrawals.

I have not refused to provide information or documents requested by the casino. I have cooperated with the verification process and have attempted to resolve the matter directly with Amunra. Despite this, the account review remains unresolved.

I believe that a verification process should be conducted within a reasonable period of time, especially when the player has cooperated, and there is no clear explanation for the continuing delay.

The casino has not provided a satisfactory explanation for the prolonged delay. My main concern is not simply that a verification was initiated. I understand that an online casino may perform KYC/AML checks and that these checks can sometimes take time.

My concern is that the process has now gone on for an unreasonable length of time without a clear and specific explanation of what remains outstanding.

I would therefore ask Amunra to clearly state:

* exactly what information or documentation is still required;

* why the verification has exceeded the stated processing period;

* why the verification has not yet been completed despite my cooperation;

* whether my funds are being withheld because of the verification;

* and when I can expect a final decision.

I believe AskGamblers’ intervention is now necessary. I have attempted to resolve this matter directly with the casino, but the situation remains unresolved. I am therefore asking AskGamblers to review the case and contact Amunra regarding the prolonged verification.

I am not asking AskGamblers to simply take my side. I am asking for an objective review of the evidence and for the casino to provide a transparent explanation supported by specific facts.

I am prepared to provide:

* screenshots of my communication with Amunra;

* screenshots showing the verification status;

* evidence showing that the verification began on 18 August 2026;

* evidence of the casino’s stated verification timeframe;

* evidence of previous successful withdrawals;

* evidence of my cooperation with the KYC/verification process;

* and any other documents required to establish the facts of the case.

I respectfully request that Amunra:

1. Complete my account verification without further unnecessary delay;

2. Provide a clear written explanation for why the verification has exceeded the stated timeframe;

3. Confirm the status of my funds and any pending withdrawals;

4. Process any legitimate outstanding withdrawal(s) without further unreasonable delay;

5. And provide a final, transparent explanation of the situation.

I believe I have been patient and cooperative throughout this process. However, a verification process that began on 18 August 2026 and remains unresolved on 10 September 2026 requires proper explanation and independent review.

I would appreciate AskGamblers’ assistance in obtaining a clear resolution.

I can provide all relevant screenshots and supporting evidence upon request.

Kind regards

Hello,

I am writing to formally file a complaint regarding delayed withdrawals from Amunra Casino, which is listed and recommended on your platform.

I have won a total of approximately 12,000 PLN and submitted my withdrawal requests on the following dates:

March 18, 2026 (Wednesday)

March 19, 2026 (Thursday)

March 20, 2026 (Friday)

Due to the casino’s withdrawal limits, I was only able to request 2,000 PLN per day. As a result, I submitted three separate withdrawal requests, which means I currently have 6,000 PLN in active withdrawals.

According to the casino’s stated policy, withdrawal processing should take up to 3 business days. As of today, March 26, 2026, none of my withdrawal requests have been processed, and there has been no visible progress or update from the casino.

Additionally, I have contacted the casino’s live chat support multiple times. Each time, I receive the same generic response assuring me not to worry and that the withdrawals are being processed. However, I have not been provided with any concrete information, timeline, or explanation for the delay.

This delay exceeds the declared timeframe, and I am concerned about the situation. I have trusted this casino partly due to its presence and recommendation on your website, which is why I am reaching out to you for assistance.

Furthermore, this situation is causing me significant psychological distress and stress, as the prolonged uncertainty and lack of communication are very difficult to deal with.

I kindly ask you to investigate this matter and help facilitate the withdrawal process. I would greatly appreciate any support or intervention you can provide to resolve this issue as soon as possible.

If any additional information is required from my side, please let me know and I will provide it promptly.

Kind regards,

< first name removed >

3 business days have passed, and they are just wasting time with the payment.

The online chat is just a lie, and they don't want to do anything.

They have sent reminders to the finance department several times, but nothing has happened.

I am running out of patience.

Please take action as soon as possible

Id:17ca3068-a479-4d63-ab8d-2735e15a5f13