Ag Awards

AmunRa Casino - No cashout option available

Complaint Info
Disputed casino AmunRa Casino
Reason Declined payment
Amount € 5100.55
Posted on May 21, 2020

Hello - i did deposit at this Casino, took a 100% Bonus and fully wagered it. Now i want to cashout 5100€.
I did a deposit with Neteller - and so i want to cashout with Neteller. But somehow, there is no Option to cashout to Neteller. (See Screenshot 1)
It also says on there Site that you have to cashout to the option you cashed in with. And everywhere on the Site it says you are able to cashout to Neteller. (Please Note: There are some other guys on the internet that have the same problem with Skrill)

They say to they have ->"We would like to inform you that we are experiencing some technical malfunctions with some of the payment system providers."<- and i should take an other cashout option.

I am not able to use Bank Transfer and i dont have a Credit Card -> I want my money on Skrill.

They say the give it to the Financial Department and they will get back to me "ASAP" .....

Please help me - thanks!

Posted on May 21, 2020

Please Note: I didnt mean Skrill in this line above "I am not able to use Bank Transfer and i dont have a Credit Card -> I want my money on Skrill." - i mean Neteller.

Posted on May 22, 2020

Yesterday, LiveChat told me that the Financial Department will contact me today with an answer.

I havent got anything from them today!

And im still waiting.

Posted on May 23, 2020

Dear Player,

We apologise for the delayed reply!

We would like to congratulate you on your winnings and to thank you for taking your time to review our website and to write a feedback, which will help us to improve our services. We highly appreciate this!

Please, accept our sincere apologies for the situation you have experienced while creating a withdrawal request. It has been escalated to our Financial Department and we would like to assure you that they are working to investigate the case as soon as possible.

Along with this, we would like to kindly point out that our website has just been launched and our team is working to fix and resolve all the technical and functionality flaws which may occur on the website on the current stage. That’s the reason why not all the payment methods might be available at this moment.

Should you have any questions or concerns, please do not hesitate to contact us.
We appreciate your understanding on the matter!

Kind Regards,
AmunRa Team

Posted on May 23, 2020

Today is day >5< without anything.

Posted on May 26, 2020

Afer full KYC i got my money today on my prefered Payment Method!

Posted on May 26, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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