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1xBet Casino - Deposit amounts not credited to my account

UNRESOLVED
oneitoken Kenya
Posted on July 11, 2017.

I am writting from Kenya, Yesterday i made a deposit to my 1xbet account of ksh 550.00 from my mobile number using mpesa services, it was at 8.35am and the amount was deducted from my mobile money account and transferred to BEYONIC LIMITED, which is what happens everytime you deposit money from mpesa to 1xbet, the difference this time is the money did not make it to my 1xbet account, i have written to every email adress provided on the 1xbet website complaining but for around 48 hours, over 30 emails now all i am told is provide copies of id and proof of deposit which i did and that was the end, from them its the same song of our specialists are looking into the matter now and we will get back to you, i then contacted my mobile money provider to try and reverse the amount but they said all they can do is provide me with contacts of BEYONIC limited where the money was transfered to, i wrote to them and tried severally to call them but no single responce from them, in the morning today too i attemted to make another deposit at 0210 of ksh.320 and same as the first one, it disappeared, same again to BEYONIC LIMITED, with no amount being credited to my 1xbet account, in total i have lost ksh.900 to beyonic limited, with no explanation from anyone where my amount is dissapearing to, i later made a call to the hotline number on their website at 2.45 pm today and all the respondent could tell me is they will get back to me via email, i am very regrettful of ever joining 1xbet,

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