Complaint #29 Amazon Slots Casino

Casino Disregarding Withdrawal Attempts

By KMAC82

1 year ago

Hello, over a week ago, I won money on Amazon Slots Ontario. When I tried to withdraw my full, non bonus, cash amount of $2786 into my account, I was asked to show proofnof payment. The site will not allow me to do so. No matter what I attempt, it says it won't support it. I sent countless emails with all of the verification possible. After about 3 days I received one response saying my account was verified and I can withdraw. I instantly checked my account and NOTHING had changed at all. The customer service rep was blatantly lying to me. The account is still stuck at requesting proof of payment and I am at a loss. There is no live chat and no one will take the time to actually help me. My money is in limbo and I fear I will never get out of this trap. I have screen recordings of me attempting to upload documents on my phone and on a laptop. Please help me!

Disputed Casino Amazon Slots Casino

Reason Verification issues

Amount $2786

Discussion

KMAC82

• 1 reviews

1 year ago

Hello, thank you for following through. I have received no communication back from Amazon since I sent the last message last week. The attachment is still the last communication with sending a message and them not responding.

AskGamblers

• Support Team

1 year ago

Dear Amazon Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.