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Giving me the runaround with 'missing' Authorization Form


I won 500$ in slots of vegas casino 2 months ago. I sent them a all kind of documents which they need many times and received this email
From: docume­nts­@pa­lac­eof­cha­nce­mai­l.com
Sent: Thursday, March 9, 2017 1:58:36 AM
To: < email removed >
Subject: Documents
Hello

This is Kelly of Slots of Vegas Casino

Thank you for sending us the documents required for your Casino accounts. In order to provide you with customer service experience, kindly send to us the scan copy of the Casino Authorization Form. It is a key requirement for withdrawals.

I sent this form two times. Support said via life chat that all documents was received. But bitcoin withdrawal was canceled after 2 weeks. After that support said they have missing Authorization Form. I think this casino simply does not want to pay my winnings.
Disputed Casino Slots of Vegas Casino
Amount $500

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

User name loyalty-level-2
Money received Thank you
User name

Dear Slots of Vegas Casino,


Please let us know if there's some update regarding this case.

User name loyalty-level-2
Has made a withdrawal. Sent details to paymen­ts@­cas­ino­sup­por­tce­nte­r.com

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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