Complaint #1 AllSpins Casino

Withdrawal delayed and support is clearly lying about it

By ntmfana1993

1 year ago

Message on forum

I have a pending withdrawal with this casino. According to their terms and conditions, withdrawals are reviewed and approved within 24 hours. 24 hours have long passed but my withdrawal is still pending. I asked the agents and they clearly lied to me. They told me that the withdrawal is "processing" and that the actual processing is dependent on finance institutions. It's important to note that this is a cryptocurrency withdrawal of USDT using the wrong network. The absolute longest time for such a transaction is 30 minutes (and that's being very generous), however they said it could take days. I asked what's the name of the finance institution involved and then (to my disbelief) they said that I should contact MY wallet provider, which is Binance. This is a clear lie, and I tried to explain that if there is an issue then it would he with whatever institution they use to make crypto payments but the agent insisted that I contact Binance. If there is a pending transaction for my wallet I can see it on the Binance app even before there have been confirmations on the network and there is no pending transaction. It's quite clear what's happening here: they haven't approved my withdrawal yet.

On my account, the withdrawal is still showing as "pending" and not processing and when I asked them for the transaction ID of the transaction they refused to give it to me. The fact that the agent couldn't tell the difference between the paying and receiving crypto payment provider clearly showed that they don't have a clue what they are talking about. It's truly unprofessional. I have attached screenshots of my last chat with the agent. Please note that this was my third time inquiring about this and I was already severely agitated, hence the brusque nature of some of my comments in the chat. Please ask them to approve my withdrawal or at least provide proof that the withdrawal was approved.

The amount in dispute is €267

Disputed Casino AllSpins Casino

Reason Delayed payment

Amount €267

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ntmfana1993

• 1 reviews

1 year ago

Apologies, I finally received the payment.

AskGamblers

• Support Team

1 year ago

Dear @ntmfana1993,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ntmfana1993

• 1 reviews

1 year ago

Apologies for the typos in my last response. I just wanted to add one more thing. In the casino's terms and conditions they state:

9.5. All withdrawal requests are reviewed on a daily basis, from 9:00 to 18:00 (GMT+3), and processed within 24 hours following a successful identity and account verification. Please note that weekends and bank holidays may impact these timeframes. Faster withdrawals may be available based on the Player’s VIP status and depositing activity. It's important to acknowledge that the actual processing of payments is fully dependent on the policies and business hours of the involved financial institutions.

I find it curious that the casino cited clause 9.4, which is about their right to set withdrawal terms, but then intentionally left out Claude 9.5, which explicitly states the time period in which withdrawals will be processed. This is further evidence that this casino is operating in bad faith, and is tantamount to a lie by omission. 24 hours elapsed last week and all I want is the funds so that I can move on with my life.

AllSpins Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $1,136

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

AllSpins Casino Complaints

See all complaints for this casino

Slow withdrawals always

They say that withdrawal is approved in 24 h.

I had withdrawal for 2 days, and nothing happened.

Now I have 150€ in withdrawal, and all the email responses are the same. I just want my money.

They say that if the profile is active, then it will speed it up. My profile is active all the time, and it does not change anything.

I have cancelled so many times just because it takes forever.

Resolved

€150

Delayed payment at AllSpins Casino for over 10 days

On february 16th 2026 I used allspins 1st deposit bonus which was 100%. Deposited 180e and claimed non-sticky bonus 180e. I won some money on real balance and didn't go to bonus balance at all. I wagered real balance required amount before canceling active bonus and my balance was 1345e after that. I did 500e withdraw request. After that I got email to verify my account.

Requested KYC documents:
- Screenshot from Skrill wallet which I have used on deposit (date: 19.2.2026). I sent requested document on same day 19.2.2026.
- A selfie with driver's license against the background of site allspins.com (date: 19.2.2026). I sent requested document on 22.2.2026.
- I got email on 27.2.2026 that my account has been succesfully verified.

I had a withdrawal request active on February 19, 2026, and just to be sure, I canceled it once after waiting and submitted a new request once my account had been verified. Despite this, I have not yet received any winnings from the casino, even though it has been more than ten days since my last withdrawal request.

The KYC process went smoothly, but the payment of the withdrawal is severely delayed, and I would like to ask for your help in getting this sorted out.

Resolved

€1,345

They are delaying my withdrawal

I made my first €500 withdrawal request on 21 November 2025, and it was approved and paid on 24 November 2025, at which point my account was also verified.

I made three €500 withdrawal requests on 23, 24 and 25 November 2025. None of these have been approved; they are all still pending. Customer support just tells me to wait patiently and not to worry.

I have not used any bonuses and my account is fully verified.

On their website and in messages from customer support they promise a 24-hour processing time, but it has now been a week.

Resolved

€1,500

AllSpins cancels withdrawal

This is the 3rd time in a row my withdrawal has been canceled for no justifiable reason.

I won money on the 6th of August, got verified.

I got the first withdrawal, and since then, every time I request a new withdrawal, it cancels for no apparent reason other than "my request has expired", but it's only expired because of the delay they have in regarding to processing my withdrawal.

I won 4500 dollars, and I still have 3000 dollars left to withdraw.

I attached screenshots of the withdrawal cancellations + the email from the casino.

Resolved

$3,000

AllSpins delaying my withdrawal 300 EUR

Hello,

Username: Horrkan on AllSpins

I am fully verified and made a withdrawal on 2025-05-20 of €300. According to their terms, it should be processed within 24 hours.

I have asked the live chat agent several times regarding the withdrawal, but I just get the same answer every time.

I made a withdrawal earlier that I canceled after 24 hours and ripped.

I guess that is what they want me to do now as well.

Resolved

€300

Casino is delaying my three withdrawals

Hello,

I would like to file a complaint against AllSpins Casino. All attached documents are private. I have 3 pending withdrawals, each one is 500€ + another 1035€ in active gaming balance - all these amounts are visible in the screenshots attached.

My very first withdrawal at this casino got processed in a few days, and everything went good. But since then, I've been waiting for 3 withdrawals for quite some time already. My longest pending withdrawal was requested on the 25th of March, the next one on the 31st of March, and the last one on the 1st of April, as you can see in the screenshot attached. Since then, I've contacted the support email a couple of times, and all emails exchanged are attached as well. Basically, I was always told to wait some more time with no further explanation whatsoever.

I've passed the initial verification process before I even placed my first bet, as you see in the screenshot attached. Additionally, during waiting for my pending withdrawals, on the 8th of April, I was asked for more documents, which I provided on the very same day, but same story as for the withdrawals - I was only told the KYC department is going to check the as soon as possible, as they mentioned in their email, but haven't heard from them since then.

Summary: It has been 25 days since requesting my longest pending withdrawal and 11 days since providing additional documents for the KYC team. Seems like they aren't doing anything and every time I contact them, I'm only told to wait more time without providing any timetable. So I'm trying my luck here, Askgamblers. Thanks in advance.

Resolved

€1,500