Allreels Casino - Delayed payment, skype call ignored

Hello Sir,

I made an account with Allreels casino on June 9th. I took made two deposits, lost the first one but managed to complete the wagering requirements on the second deposit bonus. I requested withdrawals and on June 11th they asked for my documents. First they asked me for these documents:
- A color copy of your passport / ID card.
- A screenshot of your bank account which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary).
- A selfie with your passport / ID card against the background of our site allreels.com.

I have provided them the documents for my identity (passport and a picture of me holding my passport against the background of their website), address (electricity bill) and payment method (screenshot of the transaction in onlinebank showing my name, IBAN etc etc). However they insisted sending them a screenshot from my online bank showing "Detailed address of beneficiary (postal code, street, city, country)". In Nordea banks online bank (one of the biggest banks in Finland) you cannot get this type of screenshot so they are asking for an impossible document for KYC. The address is only shown in the bank statement.

After explaining this to the casino they said I need to do a Skype videocall KYC with them. They said they would call me on Skype today between 9 and 10 pm (GMT+3). I waited by my computer for a full hour for their call and nothing. No call. I have better things to do than wait for them for nothing. I have busy enough schedule as it is and do not appreciate this kind of behaviour from a casino.

Please Ask Gamblers can you ask the casino to stop the delaying and start processing the payments. The withdrawals are only 2083 EUR, but I feel like I am a lotterywinner based on the amount of KYC they are conducting. I made this complaint as neutral as I could, however I am very displeased with Allreels Casino as they have almost a rating of 9 out of 10 here at Askgamblers and I expect better from high rated casinos. I will include pictures of some of the emails and the documents I have provided them with.

Thank you for your time.