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NetBet Casino - All I want is my £11,000 processed on time

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 11000
seanfitzy01 United Kingdom Message
Posted on December 12, 2017

I won a good amount and requested withdrawal,on 7/12/17 at 14.56 ..i used live chat that night as due to me using paypal most goes back in there some goes back to my card..however it says maximum to paypal is £5000 and im getting around £11000 to that so i went on there to see if they need to adjust the amount to card and paypal (i prefer paypal) i was told no its all ok id have my money processed within 24 hours of request...i must admit since ive been fully verified average time is 12 hours so been good so far,however this time after 24 hours i contacted via phone again i was told it would be paid that day which was 8/12/17....again nothing so i contacted them this morning 9/12/17 to be told i would be paid today but its 48 hours maximum so by 14.56...agian still pending so i contact again via live chat ..told again it will be paid....i ask for the ombusman details 3 times during this chat but was not given it...so please when will i get my money??? who is the ombusman ? id like to point out netbet is a really good site i just feel customer service payout side let it down

seanfitzy01 United Kingdom
Posted on December 12, 2017

This has now been sorted satisfactory by netbet thank you

AskGamblers
Posted on December 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

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