I had 720€ withdrawals on my account when I asked for cool off period.
I clearly stated that I might have a problem with my gambling and I might reverse my withdrawals and lose them.
I asked for 7 day cool off period, but I got denied as the chat support said: " We cant close your account for 7 days as you have pending withdrawals. Please wait for our financial department to process them first. "
That made me worried and I complied saying that I will try my best not to reverse and play with my withdrawals.
Well, today I lost control and lost a total of 280€ because I reversed my withdraw and played it.
I still have 500€ pending and I am afraid.
Is it legal for casino to not offer cool off period while having pending withdrawals when the player is clearly afraid of his own gambling?
Also their 0-24h withdrawal process time is in their working hours, not normal hours. They work 9:00-18:00 GMT a day ( excluding weekends ) so it might take long for me to get my withdraw. Feels like a scam.
I feel like I am justified to get my whole 720€ withdrawn ( 500€ still pending and 220€ separate withdraw that I lost) as they failed at the responsible gaming system.