10 years ago
I was quoted a deposit amount of $530.00 plus 4.9% = $25.97 = $555.97. i did this over the phone and there was no mention of possible additional fees to be added to my bank charge. They charged me an additional $37.95 and have requested a refund. Bovada refused to adjust and referred me to their "fine print" of fees. I would not have done the transaction if I knew this hidden fees were attached. I plan on contacting my bank to report as fraud unless I get the $37.95 returned to my card and will not accept a "credit" to my account.
AskGamblers
10 years ago
• Support Team
Based on player's last comment, we consider this case as resolved and it is now officially closed.
srscott77
10 years ago
• United States
Complaint is resolved.
Bovada Casino
10 years ago
• Representative
Hello,
You spoke with a member of our Player Advocacy Team last night and we confirmed the issue has been resolved on both ends.
Again, we apologize for the delay in resolving your issue and are committed to providing our players the best gaming experiences possible.
Best Regards,
Bovada Casino
You spoke with a member of our Player Advocacy Team last night and we confirmed the issue has been resolved on both ends.
Again, we apologize for the delay in resolving your issue and are committed to providing our players the best gaming experiences possible.
Best Regards,
Bovada Casino
AskGamblers
10 years ago
• Support Team
Dear @srscott77,
Did you get in touch with the casino? Are there any updates regarding your complaint? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
Did you get in touch with the casino? Are there any updates regarding your complaint? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
Bovada Casino Complaint Stats
Resolved
328 / 503
Avg. Amount
$6,786
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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