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888 Casino - Unable to login after requesting a withdrawal

RESOLVED
Mewtwo1710 United Kingdom
posted on July 3, 2018.

Good Evening .
I signed up to 888Casino on Wednesday June 27th .
I followed all the rules with the 88 free play . Won the 15 and played on until I'd reached the wagering requirements.

When I checked I had 389 in my cash balance . So I withdraw via wire transfer £350 . I then submitted for verification my drivers license and card details.

Today I have gone onto Login and make a deposit after being emailed with a voucher and cannot log on at all .

It keeps saying to email support .
I have tried to call the helpline but can't get through .
Now I have no idea what to do .

Sarah

posted on July 4, 2018.

Hi Sarah,
We are sorry for any inconvenience caused. The Operations Department has reviewed your account and sent an email to you regarding its status. Please refer to this email for more information. Many thanks, 888 Team

Mewtwo1710 United Kingdom
posted on July 4, 2018.

Thank you .
I've now recieved the email .
I'm able to login again .

Sarah .

AskGamblers
posted on July 4, 2018.

Dear @Mewtwo1710,

Please let us know if the issue has been resolved and if we may close this complaint? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Mewtwo1710 United Kingdom
posted on July 5, 2018.

This is all sorted and I have received what I withdrew.
Many thanks
Sarah

AskGamblers
posted on July 5, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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