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888 Casino - Account restricted and payment delayed

REJECTED
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babyshopph12 Philippines
posted on July 3, 2018.

My username is babyshopph12. My account got restricted at 888casino and i submitted all the documents requested on jun 27 2018 but up to now july 3 i havent heard anything from them. I am pregnant and i am so stressed i still have 270usd as pending withdrawal since june 25. Please help. I cannot sleep for several days as i need the money paying for my bills.

888 Casino
posted on July 4, 2018.

Hi there,
We are sorry for any inconvenience caused. Our Operations Department will be contacting you. Please refer to the email from them today regarding your account. Thank you

AskGamblers
posted on July 7, 2018.

Dear @babyshopph12,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
posted on July 10, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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