888 Casino - Account locked after withdrawal without any further explanations

Philds United Kingdom
posted on February 28, 2016.

I recently joined 888casino and upon doing so relieved a welcome bonus.
From this bonus I managed to play through the required turnover to withdraw, and was left with around £400.
To ensure I had no problems withdrawing I verified my age with my passport.
However, I have attempted to log into my account the following to be greeted with the news that my account has been locked.
It also states to check my emails to hear from the operations team to explain why......I have not received such email. I have now emailed 888 casino and am awaiting a response or explanation.
With no contact from themselves and am left in the dark about my winnings and when/if I will receive them.

posted on March 1, 2016.

Hi @Philds,
Can you please check your email and update?
888casino team.

Philds United Kingdom
posted on March 1, 2016.

I have since received correspondence with 888 and can say I now have access to my account, the funds are still pending however after more verification of myself I can say this issue is resolved.

Philds United Kingdom
posted on March 1, 2016.

Thank you for your help

posted on March 1, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.