Complaint #123
Bovada Casino
Account frozen with $7,000 requested withdrawal, no progress for over a month
9 years ago
My account with a little over $7,000 in it has been frozen for over a month and I can't get any updates from the casino except to say that my account is under review. I had deposited $1,000 with bitcoin and claimed a 50% bonus. I had completed the wagering requirements through a mixture of blackjack and sports bets, which was allowed for this bonus. I did quite well as you can see from the account balance, but I didn't even get a chance to request a withdrawal as my account was preemptively locked.
It started on March 22nd with a request for a copy of my driver's license, which I provided. I was then asked to call in to talk to them on the phone, which I did, but the representative after asking me a bunch of verification questions said that I should just wait to get an email with further requests. No email ever came so I checked in again and this time they said they didn't actually need anything and would just be in touch with me later after reviewing my account. After hearing nothing I checked in against on March 31st, and was again told to sit tight as they were still reviewing. April 7th, I checked in again and got the same response. On April 16th I finally got a response by email, but all it said was to call in again. I promptly called and was asked more verification and background questions, but then I was told to just wait for another email so I'm just back in the same loop. April 24th I contacted again and get the same response. Now here we are on May 2nd and I've still heard nothing.
6 weeks later and I'm exactly where I started with no progress, no idea of what Bovada is trying to verify, no requests for further information. They say nothing and can't give any updates.
It started on March 22nd with a request for a copy of my driver's license, which I provided. I was then asked to call in to talk to them on the phone, which I did, but the representative after asking me a bunch of verification questions said that I should just wait to get an email with further requests. No email ever came so I checked in again and this time they said they didn't actually need anything and would just be in touch with me later after reviewing my account. After hearing nothing I checked in against on March 31st, and was again told to sit tight as they were still reviewing. April 7th, I checked in again and got the same response. On April 16th I finally got a response by email, but all it said was to call in again. I promptly called and was asked more verification and background questions, but then I was told to just wait for another email so I'm just back in the same loop. April 24th I contacted again and get the same response. Now here we are on May 2nd and I've still heard nothing.
6 weeks later and I'm exactly where I started with no progress, no idea of what Bovada is trying to verify, no requests for further information. They say nothing and can't give any updates.
Screenshot
