I'd like to report Netbet Casino for not releasing my blocked account. A little while ago, I've requested a withdrawal and they've blocked my account and said they'll open it as soon as I send them my personal documentation. I did so recently. They've responded like this: '...In reply to your message, please be informed that your player account is blocked and cannot be re-opened, you also do not have a validated withdrawal request as it has been refused. Should you have any further questions, please do not hesitate to contact us. Best regards, Bee.' No further explanation was given until today when Bee wrote me this: 'In reply to your message, we received notification from our risk department that the documents you sent to us are illegible, and as a consequence, your account will remain permanently closed.' Is it really such a problem to ask me for a better copy of the documents? Could you please take some action and ask them to behave more reasonably? I am willing to provide all necessary documents for my verification. I'd like to get my £390 back. Thank you for your time.