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Betway Casino - Account closed without any reason, refund refused

Complaint Info
Disputed casino Betway Casino
Reason Account closure
Amount ₹ 20000
Inactive user
Posted on June 29, 2018

hello , i have opened account in betway for playing casino i was deposited 20000 in my account as my initial deposit .i got bonus of 2500 rupees. later i made a profit and totally it was 95000 in my account i was trying to withdrawal . it was pending in my account for more than 4 days .. i contacted through bet way live chat an agent told me to send documents for verification .. i sent my bank statement and id proof for verification. later i didn't get any update regarding document verification. again i contacted through live chat they told me like your account has been closed its the decision taken by betway management . i asked why it has been closed , give me the reason . but they denied.. i don't know why ..they are not providing the reason why they have closed my account. i asked then what happened to my deposited money .. i want my deposited money back. they told me they told we will not promise you in this please allow 24 to 48 hours... please help me out of this and get my money back


Posted on March 4, 2020

AskGamblers Complaints Team has been provided with clear explanation and information on behalf Betway Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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