Complaint #2 DizzyWin Casino

Account closed & winnings voided with no further explanation

By d86max

9 years ago

Message on forum

Hello,
Last month I deposited on DizzyWin Casino and I won big, 3900 euros to be exact. After withdrawing 1000 in total, DizzyWin closed my account and refused to tell me why and told me it will not be reopened. I think this is unfair and I would like a reason for which my account that still had 2890 withdrawable balance was closed with no notice and no reasons given. I have read and respected all of their terms and conditions and i can't give up on my fair winnings.

Disputed Casino DizzyWin Casino

Reason Declined payment

Amount €2890

Discussion

AskGamblers

• Support Team

9 years ago

Dear @d86max,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

d86max

• Germany

9 years ago

I can confirm that my account is unlocked. Thank you

DizzyWin Casino

• Representative

9 years ago

Hi d86max

Thank you for returning the documents.

These have been reviewed and approved and your account has been unlocked. You can now, again, proceed with your withdrawal and it will be processed.

We apologise for the inconvenience but you should not experience any further issues with future withdrawals.

Regards

Dizzywin

d86max

• Germany

9 years ago

Ok, I just finished sending them to that e-mail address as well.