Ag Awards

NetBet Casino - No one is answering my questions about a payment

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount € 400
Posted on March 3, 2015

i won 400 euros.i asked the withdrawal via credit card.i tried to ask the chat if everything is ok but didnt worked.i phoned them but none answer i send an email but yet no answer.what is going on??????i want to ask if i need to submit something if my withdraw is accepted and i dont find anyone­!!!­!!!­!!!­!!!­!!!!!!!

Posted on June 24, 2014

Dear @tzenh.avon,
Any update considering your complaint?

Posted on February 23, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on February 27, 2015

It's a nice practice to confirm if you complaint is resolved or not, thank you.

Posted on March 3, 2015

Based on the evidence we received from the casino management, we could confirm that player was paid on 21.06.2014. We consider this complaint resolved and closed.

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