Ag Awards

888 Casino - Stolen My Money

Complaint Info
Disputed casino 888 Casino
Reason Account closure
Posted on May 16, 2014

I registered with 888 Casino on the 2nd of Feb and deposited 40 pound into my account and won 100 pound. I then withdrew the 100 back to my bank. Later that night i had an email from Cassava Enterprises saying my account had been blocked due to other closed accounts acrsoss their network. I then emailed them back to check my withdrawal will still go through and have had no reply. I then chatted online with 888 and they said my withdrawal will still go through. 888 now inform me Cassava have cancelled my withdrawal and put the money back into my 888 account which i can't access. I don't know what to do, they have 100 pound of my money which i won fair and square. I want my money!!!!

Posted on February 6, 2012

Hi Bono 1985,

can you please email me your full name, username, email address that you registered with and your location and I will look into the issue for you.




Posted on February 10, 2012

 Any updates here?

Posted on February 18, 2012

Dear @bono1985,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on February 22, 2012

 Chances haven't been used, so the complaint is considered withdrawn and the case solved!

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