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888Casino - Closed my account for no reason

RESOLVED
Gilpoks Brazil
posted on August 7, 2017.

Hello AskGamblers
I opened an accont at 888Casino a few days ago and deposited $ 50 usd to play
After playing for days and having some profit u tried to make a withdrawal of $ 750 usd
I cleared all the bonus from my account and was ready to make the withdrawal so they sent an email asking me to verify my account
So I sent my driver's license to them and after a few days they asked to send another document
Ok, I sent my ID card and then I received an email saying my account was closed!
This is ridiculous!
I sent 2 valid documents issued by my government and 888casino refuses to accept!
Who are they?
Why to make a deposit they do not ask for an ID?
Only after you have some earnings do they ask for our ID and still say they can not validate a valid document?
This is absurd!
Help me in this problem please

posted on August 10, 2017.

Hi there,

Your complaint is currently being reviewed and the Operations Departments will contact you shortly regarding your account.

Many Thanks,
888casino team

Gilpoks Brazil
posted on August 12, 2017.

Hello AskGamblers
I am in contact with the support and they now asked me to send a document certified by a Public Notary in my jurisdiction to certify my account
I really do not understand this as it does me a lot of work to certify this document
So I answered the email and I'm waiting for an answer

posted on August 14, 2017.

Hi there,
The Operations Department has sent an updated email regarding your account. Please review at your earliest convenience.

Regards,
888casino team

Gilpoks Brazil
posted on August 15, 2017.

Thanks AskGamblers and 888casino

The problem has been resolved and you can consider this complaint closed.

AskGamblers
posted on August 15, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.