Ag Awards

888 Casino - Unacceptable paying standards and time frames

Complaint Info
Disputed casino 888 Casino
Reason Delayed payment
Strainer29 United Kingdom Message
Posted on July 19, 2016

Hi there I made a withdrawel of 888 on 11th July payment still hasn't been processed never mind waiting on it goin into bank an this is over a week later i have sent them 2 emails 1 last Wed an another on Sat an no response .I was speaking to a girl on live chat an everything she told me looks to be utter nonsense . My documents have been verified an passed an that's last I''ve heard of them. I bet with bet365 an titanbet an they have monies paid inside 2-3 days Sometimes next day an this company can't even get it processed in a full week I've deposited a good amount of money into my 888 account an they take my money out of my bank in a split second but when I make a withdrawel they don't want to know.Can somebody please give me some advice on what to do here . It's disgrace I'm having to chase money of such a big company

Posted on July 19, 2016

Hi Strainer29,
Thank you for highlighting these concerns. We are grateful that you have let us know and are happy to confirm that a follow up has been made to resolve any queries or concerns.

Posted on July 23, 2016

Dear @Strainer29,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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