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888 Casino - Withdrawals overtime

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Delayed payment
Xec
Posted on April 13, 2020

Hello everyone,

I have a complaint about my withdrawals overtime at the 888casino.com

The withdrawals took place at 05-04-2020 and now its 6 days later.

I tried to come trough the live chat, but it’s unavailable. I think trough the Corona lockdowns it’s logically no one there .

I tried to call but also that is unavailable, again, the corona lockdowns maybe , and I understand.

I have seen that at most complaints there is always a response of 888casino. I always withdrawal from
The 888 casino, and I never had a problem.

I hope and I’m looking forward for a reaction from the casino team .

I can upload the withdrawal email, and my username but I think is better I give my username at reaction from the 888casino.

Im looking forward for the reaction,

I wish you all safe and good evenings

AskGamblers
Posted on April 13, 2020

Dear @Xec,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on April 20, 2020

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on April 21, 2020

Thank you for reaching out to us.

We are currently looking into this matter. We will contact you soon.

Sincerely,
888 Team

Posted on April 22, 2020

Thank you for your patience.

I would like to start by saying that as a precautionary measure related to the outbreak of COVID-19 virus, we have temporarily closed one of our support centers, therefore our Customer Support Service has also been restricted. This may affect our availability via telephone, chat and our response time to e-mails.

In regards to your concern, I can see that the funds have been released from your account already. We emailed you on April 7 regarding the withdrawal request and explained why this specific payment request could be slightly delayed. If you did not receive that email, please let us know and we will be happy to send you a copy.

Congratulations on your winnings!

We remain available if you have any further queries.

Sincerely,
888 Team

AskGamblers
Posted on April 22, 2020

Dear @Xec,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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