ID. 834655498
My withdrawals are pending for more than 2 months now. They had asked for docs and explanations which I have already proivded multiple times. A chat line agent told me today that my account is fully verified and there is no need to send any docs or explanation. Why you holding my withdrawals for no reason then ?. Its very frustrating and annoying. I ask gambler.com to please help me resolve my issue.
In last email they asked why I sent 2 proof of address documents. I had already explained that before and I am explaning it here again that I sent 2 bank statements, one from RBC bank and one from Koho Financial. RBC statements were old statements from month of Aug, Sep, Oct 2024 and they were sent to show interac deposits/withdrawals in to the casino and RBC statements had my old address on it i-e Toronto, Ontario address. Koho Financial statement is from month of Nov 2024 and it has my latest address on it i-e Calgary, Alberta address. I have now even received my latest RBC bank statement showing Calgary, Alberta address and it has same address as KOHO Financial and there is no discrepancy now. Hope it resolves any confusion.
I am also attaching here my latest RBC bank statement and statement from KOHO Financial
Please release my withdrawals as soon as possible. I am in lot of stress and anxiety.
Complaint Info
AskGamblers
Dear @umar5319,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
My 3 withdrawals are not paid.
1) 2,212 CAD done on 20 Nov 24
2) 13 CAD done on 27 Nov 24
3) 10 CAD done on 7 Dec 24
AskGamblers
Dear 888 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
I can confirm I have received all withdrawals today. The matter stands resolved now
Thank you Askgamblers.com
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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