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888 Casino - Withdrawals never received

RESOLVED

Complaint Info

Disputed casino

888 Casino

Amount

$ 6900

Posted on June 20, 2022

Withdrawals were requested were transferred and approved according to the confirmation email I received from 888 Casino(emails were attached below)

After 8 days of waiting my withdrawals were back to awaiting process again. I never received not even a single penny... different explanation from live chat that was so very confusing on what happened to my money..

Kindly please help me to follow up with 888 Casino as their process was too slow and live chat has only limited knowledge or access to their system.


Thanks,

Juan1201

888 Casino Support < ID removed >

Posted on June 20, 2022

Hello,

Thank you for the opportunity to address your concerns.

Upon investigating we could see that the funds have been returned back to us due to reason 'invalid bank details'. As you have provided the correct bank details, the Transactions Department reprocessed the payment and you should receive the funds in the next 1-7 business days.

We remain available for any further questions.

Sincerely,

888 Team

Posted on June 21, 2022

I'll be waiting for my money to be deposited

Posted on June 21, 2022

Hi,

I just received the $ 5100 CAD.. and still waiting for my other withdrwals amounting to $ 1800 cad..

Posted on June 21, 2022

Hello,

Our Transactions Department sent you a communication in this regard and they will assist you further in this matter via e-mail.

We remain available for any further questions or concerns.

Kind regards,

888 Team

AskGamblers
Posted on June 25, 2022

Dear @Juan1201,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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