What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

888 Casino - Withdrawal time frames not honored

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Delayed payment
Amount € 1100
Posted on July 8, 2020

Hello, i won 1100€ in june, 16 june they had accepted all my documents, they told me it will take upto 7 businessdays to get my funds. Im still waiting and its been 3weeks. Ive sent them emails, but they are just saying they will send it further (wait for a respond further 3-5 days) Getting a bit frustrated about the slow withdrawl time.

Posted on July 9, 2020

@CEPARE thank you for the opportunity to address your concerns.

We can see that on July 8 the Transactions team sent you an email with information regarding the case at hand. I am also happy to advise that the funds were released from your account today, July 9. You should see the credit in your bank account within 4-7 business days.

We sincerely apologize for the delay and thank you for your patience and understanding.

Sincerely,

888 Team

AskGamblers
Posted on July 13, 2020

Dear @cepare,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy