I have recently won a substantial amount of money of 888casino. I then requested to cash out my winnings. This was done on November 23rd 2013. On November 24th I got an email requesting ID verification which I did on November 25th and got an email back on the 27th saying that my ID was verification was successful and that my withdrawal would be processed and restrictions lifted.
I have called support three times and they told me they would check into it / email the departments... Today is December 4th and my requests are still awaiting process.
I also emailed the operation department and still have not gotten a reply.
The withdrawals are past what the expectations are in the withdrawal timeframe and would like to know what is going on with my account.