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888 Casino - Winnings not paid for unknown reason

RESOLVED
RichardLawford Finland
Posted on 12 February 2019

So I recently joined 888casino I went in with the intention of trying to basically double my money. I started with £500. I bet £150 on roulette and won. I did this 2 more times and got to £450 up so my total balance was £950. I honestly did not think I would manage this and normally am a bit more conservative with my betting but the first win egged me on. Decided to cash out before I got carried away as I had reached my goal. Submitted my request to withdraw £950 and was asked to verify with ID. No worries, I did this and it was confirmed. I then got an email saying I was going to be paid £500. This was my initial deposit without my winnings. Not had any other reason or explanation. How can you not pay just because I won? I normally play once every few months but decided to try a new site. Can't say I am impressed with this scam not wanting to pay winnings!

Posted on 12 February 2019

Thank you for bringing this matter to our attention. We would like to extend a warm welcome to our 888casino family!

Please note that during the course of your membership at 888, we reserve the right to validate your identity. This is to protect both you and the company from fraudulent activity.

Confirming your ID may therefore be requested upon any of the following:

Submitting a deposit.
Requesting a withdrawal.
Raising your deposit/withdrawal limits.
Accessing the account from a different country to that registered.

As mentioned in your post, you were asked to verify the ID after you submitted the withdrawal request. We processed £500 of your total withdrawal amount because this was the sum that could be released until your account was verified.

We can see that your account is now verified and that the Operations department sent you a confirmation email stating that. We are currently in the process of handling the payment of the remaining withdrawal amount. You should receive an email update in the next 24 hours.

Congratulations on your withdrawal!

We remain available if you have any further questions or concerns. Thank you for your time and your membership.

Sincerely,
888 Team

AskGamblers
Posted on 13 February 2019

Dear @RichardLawford,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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