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888 Casino - Weird verification policy resulted in unfairly blocked funds totaling £2,000

UNRESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount £ 2000
Posted on January 31, 2021

Hi, AskGamblers

I’ve recently created 888casino account around 1week ago i made deposit 100£ and I got bonus 100£ which Is going good and I’m happy and I deposited 900£ Again and I’m started winnings. after 3days I withdraw my money and which was successfully came into my bank account and I continued depositing and withdraw all going good after one week they putted my account in restricted from deposit and withdraws. at that time there was nearly 2000£ in my casino account. So I phone them and asked about restriction so they said your account need to be verified. I asked them why you not asked verification when I was depositing high amount 900£ Customer answered me I can’t say that and they where so rude.after the phone call I got email that says we have removed your account permanently and you not allowed to play anymore in future without informing me.I can’t access to my account now which I have 2000£ balance in my account . this happened 29/01/2021 12:50am and after that they closed customer services

I phone them 10:00am and they said you account has been blocked and closed if you want your money account need to verify so I sent them all my documents which takes 1 to 5 business days to verify they said.

I’m just asking 888 casino why you no need any verification when I’ve deposited large amount 900£ When it come to my withdrawal you need all verification now because I’ve lot money in my account right this is not good you know if you want all need to be good and nice means you need ask documents while I’m opening account and before start of play. If you done all this before you won’t get any problems after this because you fully verify the account.

I’m requesting ask gamblers as well as 888 casino to help me in this situation I’m in totally in tension. I don’t know what to do. So please get back my money from them 🙏🙏

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