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888 Casino - Verification process lasts over 2 month

UNRESOLVED

Complaint Info

Disputed casino

888 Casino

Amount

$ 3700

Posted on April 22, 2024

Starting on February 21, I first got an email from 888 Casino asking me to verify my source of funds. They ask me for bank statements or wage slips. Since I am a student. I don’t have a wage slip. So I have provided my bank statements for the past 3 months. We have been communicating for about a month. The last email that 888 company sent to me on March 28th asked me to explain the 5 transactions in my bank account statement. I do explain to them says these transactions are from my parents used as my living fee and tuition fee. After that, no one responds to my email. I do have 3 withdrawal requests on march 19 march 20 and march 26 respectively. Total about 2700 Canadian dollars. And they refuse to pay. They just return all these transactions back to my gaming account. The total number in my account should be close to 3700 Canadian dollars.
I keep calling their support phone number. All of them gave me the same answer. They said they forwarded my email to the relevant team. And no one can truly help.

Posted on April 23, 2024

NOW they even blocked my account. So I can't check any information about my account. and no one answered since I called their support phone number.

AskGamblers
Posted on April 25, 2024

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on April 25, 2024

Today is day 66. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on April 27, 2024

Today is day 67. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on April 27, 2024

Today is day 68. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on April 27, 2024

Today is day 69. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on May 1, 2024

Today is day 71. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on May 2, 2024

Today is day 72. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on May 3, 2024

Today is day 73. 888 Casino did not solve my problem. Please keep this complaint open.

Posted on May 4, 2024

Today is day 74. 888 Casino did not solve my problem. Please keep this complaint open.