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888 Casino - Stalling payment 888 after big win of 48k EUR

UNRESOLVED

Complaint Info

Disputed casino

888 Casino

Amount

€ 48000

Posted on November 27, 2024

After winning 48k in a slot, I had my account suspended. Despite having completed KYC before they requested new documents. After providing multiple documents they have gone silent for over 2 weeks. Winning on 30th October, payment requested the same day,on 30th October. Account suspended 5 days after this. They have only replied on the 22nd, asking for clarification on my bank statement. However this statement relates to address verification only so I fail to see where is any of their business what I do with my bank account. In any case the reply I gave them, on the same day, is in a file attached.

AskGamblers
Posted on November 29, 2024

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.