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888 Casino - Permanent account block without any further justification

REJECTED

Complaint Info

Disputed casino

888 Casino

Amount

£ 40

Posted on June 6, 2022

Hi,

I have received an email from 888 casino whereby I was requested to provide documentation to verify my account.

I sent the relevant documentation and received an email saying my documentation was not accepted and I am banned.

My documentation is real and I don’t see any reason as to why it should not be accepted. I’ve also said I can provide another document but am yet to hear back.

I also have a pending withdrawal which I haven’t received.

Please see attached screenshot of email.

AskGamblers
Posted on June 6, 2022

Dear @Sosaofficial,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on June 6, 2022

I don’t remember the exact amount but it was in the £40 region. My main concern is blocked account for no reason.

Posted on June 7, 2022

Hello SosaOfficial,

Thank you for raising this case. Please note that upon checking we have noticed that our Operations Department has sent you a new e-mail to assist with your verification, and they are waiting for your reply.

Sincerely,

888Casino.

AskGamblers
Posted on June 11, 2022

Dear @Sosaofficial,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the 888 Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

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