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888 Casino - Payment still not received although claimed to be processed

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Delayed payment
Amount € 980
Paulmoore8 Ireland
Posted on April 8, 2019

Hi I cashed out 1000 on monday 25th march 2019. The payment sent as two seperate payments, 20 euro and 980 euro and says paid on my 888 account but i have only recieved the 20 euro. It is now friday 5th and over there policy days and id like somebody to look into this as customer care are no use, they keep pawning me off and told me to wait ill get it

Posted on April 8, 2019

Thank you for bringing this matter to our attention. We are really sorry to hear that you have not received the remaining of your withdrawal.

As you mentioned, your request was split in two transactions, and both were sent to the same card. We can see that you have sent an email to our Transactions Team. They will be able to open an investigation and assist in locating the funds.

Any new development regarding your case, will be communicated via email. Please check your inbox regularly.

We remain available if you have any further questions or concerns. Thank you for your time and your membership.

Sincerely,

888 Team

Paulmoore8 Ireland
Posted on April 9, 2019

I would like to close this complaint as i have recieved my money on 9th april 2019. Thank you for looking into this.

Regards,
Paul

AskGamblers
Posted on April 9, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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