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888 Casino - Only received part of my withdrawal

RESOLVED
Chaser_123GB United Kingdom
Posted on April 10, 2019.

Dear Sir/Madam,
I am writing to enquire about not receiving my full withdrawl from 888 Casino.
I have withdrawed £4980, once processed and paid out it was spilt into two transactions.
I have only received £1190 from the total due of £4980, I still haven't received £3790 which should have came in same time as as the first part of the withdrawl.
I have contacted my Bank who have assured me nothing else has come into the account apart from £1190.
Please if you and the team can look into this as im a unhappy customer.

Thanks

Chaser_123GB United Kingdom
Posted on April 10, 2019.

Update: I have received email from 888 Casino representative, suggesting to give it till 12/04/2019 as timeframe is upto 5 working days. I hope the remaining amount be's in my account by 12/04/2019. I will keep AskGamblers updated.

AskGamblers
Posted on April 16, 2019.

This complaint has been reopened as per 888 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 17, 2019.

Thank you for bringing this matter to our attention.

We were able to see that on April 11th, we sent you an email with information regarding the £3790 withdrawal amount.

The time frame provided for you to receive the credit has passed; we trust that the funds have been received. Kindly update us at your earliest convenience.

We remain available if you have any further questions or concerns. Thank you for your time and your membership.

Sincerely,

888 Team

AskGamblers
Posted on April 17, 2019.

Dear @Chaser_123GB,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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