Complaint #1081 888 Casino

Not received Withdrawal 888 after 15 days

By Sheridan156

3 years ago

I made an 888 casino account in 2022 I was sent an email to say I had to verify documents (absolutely fine) I didn’t do this at the time because I didn’t end up using the account.

Tuesday 14th march 2023 I requested to withdraw £400 email confirmed this. After a few days I noticed it was still “awaiting process “ I spoke to someone and they said to wait a bit longer. I waited until 9 days after and got in contact with them. I was then told after the 9 days I needed to submit proof of address as they said in the email in February 2022. I had completely forgotten about this email but absolutely fine I needed to send this to verify myself. Sent the documents 23/3/2023 and was told this will be dealt with in 72 hours. Still didn’t receive an email by 27/3/2023 so contacted them. Spoke to someone called Cosmin who said he would prioritise this and should hear back in 1-5 hours. Nothing again. Called again yesterday 28/3/2023 this is 5 days after sending documents they said they are busy and someone will be in touch that day. During all this they actually processed £148 on 24/3/2023 great stuff but I’m really concerned how I’ve been passed from pillar to post and getting told that’s documents will be verified in 72 hours and I’m still waiting. I’m quite new to all this so I’d appreciate some advice and hopefully get this resolved and get my £252. thanks so much.

< full name removed >

Disputed Casino 888 Casino

Reason Delayed payment

Amount £252

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sheridan156

3 years ago

Hi askgamblers
I have now received the remaining payment from 888 casino
I just want to say thank you so much for your support and help you’ve been great .

It’s a shame 888 took so long to resolve it, very disappointing . But all done now :)

Thank you

Sheridan156

3 years ago

Hello
Just an update , received an email yesterday evening from 888 saying :

Dear Sheridan,

Thank you for choosing 888casino.

According to our records, you have one or more withdrawal requests which are currently being processed.

The details of the withdrawal(s) are as follows (Your withdrawal reference number appears in brackets - Please save this number for future reference):

252.00 GBP was transferred back to your gaming account (#602701322298).

Sincerely,

Support Manager
http://www.888casino.com

I’m not too sure this part of the withdrawal has been sent back to my 888 account ? No point asking them why because it will take about 5 days to get a response so I’m confused why this was done ?
Anyway iv requested to withdraw the £252 again today it says awaiting process so hopefully it will let me withdraw this time ?

Will keep everyone updated when I know if the withdrawal has been successful

Thanks

Sheridan156

3 years ago

Sorry I forgot to say the email they sent (above) was sent to me on the 12th April

888 Casino Complaint Stats

Resolved 333 / 397

Avg. Amount $8,733

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888 Casino Complaints

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Verification taking forever to verify and cannot be contacted by mail or chat

Hi there,

I am writing to formally address the ongoing and unacceptable delay in verifying my 888 account.

Despite having uploaded all the correct documentation, my account remains unverified, and I am trapped in a frustrating verification loop. To make matters worse, the support channels are completely inaccessible:

1. Email Support Failure: When attempting to email your support team directly, my messages keep bouncing back as undeliverable.

2. Communication Breakdown: I have no way to reach out via live chat or email to resolve this issue.

3. The Document Loop: I have email evidence showing a completely disorganized process where your team approves certain documents, rejects another, and then repeatedly asks for re-approval of documents that were already successfully submitted and accepted earlier.

Furthermore, I am now unable to upload any additional documents because the platform interface locks me out of doing so, leaving me with zero actionable options on my end.

I have read numerous reports from other users on public forums stating that verification with 888sport has taken them months to resolve.

Can you help get my account verified and facilitate this process?

Happy to provide any the relevant confirmation and emails to this message.

Sincerely,

94h left

Locked out of account with no withdrawal

I made several withdrawals on 888 casino in the amount of 1256 on August 1st. I usually received my withdrawals in the same day. I spoke to several agents regarding this matter I was told they needed my bank statement even though I provided it previously so I provided it again. I was told by an agent on live chat my withdrawal would be handled promptly once I sent this document. So I asked another agent again how long it would take but was never given a clear answer. Now I can't log onto my account.

Resolved

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Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing

I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.

Unresolved

No explanation why casino 888 is not paied me

8 days waiting for 403 $. I just want to know when I will get my money and they blocked me… Never write me back for more information its stress of me out. I have a house to pay and they can't even tell me what the problem I just want information to get my money back! Please! Every day I am looking and Nothing is changing always (Processing). It's stressful for no reason; it's ruining my vacation, and then they temporarily blocked my account for no reason! I'd like them to tell me what to do to get my money back; it doesn't seem complicated.

Unresolved

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888 Canada Withdrawals Pending Since July 8 Despite Completed Verification

I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.

Unresolved

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withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.

Unresolved

$1,008

Awaiting for the payment

Hello.

I recently won 17 thousand on slots (no bonus). It was cash playing. I tried with draw it all via etransfer and it was held awaiting process for over 2 weeks. The one agent i spoke with told me to reverse it and break it down into smaller chunks and see if that helps and still nothing. 4 agents have confirmed that my account is fully verified. Am I at a loss?

Unresolved

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Delayed withdrawals over 11 days

I made withdrawal requests on May 28th for 10,000 and 19,000. Withdrawal IDs 951695604679 and 952089311588. They are still awaiting process. My account was already fully verified and they paid me out a previous amount a few weeks ago after a long delay. After a few attempts to contact support an agent told me to upload a pic of a debit card which I did within the chat . They card was not asked for when paying my previous withdrawal. I was to receive an email from payments or support stating that it was verified but did not receive one but an agent told me that everything was fine and I should be getting an email regarding my withdrawals . I have not received any communication from 888 despite daily contact by me to their support.

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Withdrawal delayed and Declined

I am filing this complaint due to serious and unacceptable issues with 888 Casino regarding my withdrawal.

I have been attempting to withdraw my funds for nearly a month. During this time, I fully complied with every verification request made by the casino. I submitted extensive documentation, including my passport, driver’s license, utility bill, bank statement, credit card statement, and Apple ID verification. I also received confirmation that my account was successfully verified.
Despite all of this, on May 26, 2026, my withdrawal request was suddenly declined without any explanation whatsoever. This raises serious concerns about the fairness and transparency of 888 Casino’s practices.
There is absolutely no justification for declining a withdrawal after full verification has been completed, especially after such a long delay. This behavior appears to be either deliberate stalling or a failure to process legitimate withdrawals properly.
I am requesting:

A clear and detailed explanation for the withdrawal decline
Immediate processing of my withdrawal
Confirmation that no further unnecessary delays or obstacles will be imposed

If this issue is not resolved promptly, I am prepared to escalate it further to regulatory authorities and additional dispute resolution platforms.
At this point, I simply want my funds released without any further delay.

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Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Unresolved

$7,000