Unable to withdraw my winnings

I initiated a partial withdrawal of $6,820.00 from my account on May 8, 2023, but the withdrawal has yet to be completed. My account has been verified by providing all the documentation that 888 required. The withdrawal was pending a review for two weeks, but then the withdrawal was cancelled. I have emailed [email protected] at least 18 times asking for an update and more information. I repeatedly received the same response about a review of my account. The withdrawal was canceled after 4 weeks, but I still cannot access my account nor have I received my winnings.

The questions in my emails go unanswered. I don’t understand why 888 won’t allow the withdrawal of my money.