Complaint #13 888 Casino - New Jersey

Deposit Missing

By bigfred9988

5 years ago

I joined 888 Casino and made a deposit of 40.00 but never got credit for it??? And called their support 3 times but nothing got resolved?? And I called my bank they said that 888 casino got the money!!! That its something with 888 casino! So my screen name for the casino is bigfred9988. I submitted screen shot of the payment to the casino

Disputed Casino 888 Casino - New Jersey

Reason Amount not credited

Amount $40

Discussion

AskGamblers

• Support Team

4 years ago

Dear @bigfred9988,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888 Casino - New Jersey

• Representative

4 years ago

Hi Bigfred9988,

Upon checking with our New Jersey team we were advised that this case was resolved in May 2021 and you unfortunately added your funds into a Play+ account instead of your 888.com account.

Following their findings my colleagues advised you how to use Play+ to add funds to your 888casino.

Please let us know if you need further information about this matter.

AskGamblers

• Support Team

4 years ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino - New Jersey management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

888 Casino - New Jersey Complaint Stats

Resolved 1 / 2

Avg. Amount $3,430

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

888 Casino - New Jersey Complaints

See all complaints for this casino

Unable to withdraw my winnings

I initiated a partial withdrawal of $6,820.00 from my account on May 8, 2023, but the withdrawal has yet to be completed. My account has been verified by providing all the documentation that 888 required. The withdrawal was pending a review for two weeks, but then the withdrawal was cancelled. I have emailed [email protected] at least 18 times asking for an update and more information. I repeatedly received the same response about a review of my account. The withdrawal was canceled after 4 weeks, but I still cannot access my account nor have I received my winnings.

The questions in my emails go unanswered. I don’t understand why 888 won’t allow the withdrawal of my money.

Unresolved

$6,820